Primary Location: United States-WV-WVWheeling
Function: Program Services Coordination/Case Management
The Program Supervisor role is a great way to gain supervisory experience while still being connected to those we serve.
Take your human services career to the next level! If you are a natural leader looking for a longer-term management track in Human Services, we want to hear from you for this Program Supervisor opportunity.
Supervise a single program or unit within a program, typically supporting 4-8 individuals in residential settings or 10-15 individuals in periodic, vocational or day programs. Duties are split between providing direct support, professional or program activities and supervision. Within a designated service or program, the Program Supervisor ensures that all of the individuals we serve are supported with dignity and respect.The Program Supervisor is responsible to supervise Direct Support Professionals. In addition, the Program Supervisor oversees the day-to-day operation of the program including delivery of supports, implementation of person-centered plans, health care, advocacy, customer engagement, regulatory compliance and when applicable, oversight of the physical environment. The Program Supervisor generally works 8 to 16 flexible hours per week in a supervisory capacity; and provides direct support for the remaining hours. Act as a “go to” person for that program, serving as a mentor to other employees, promoting teamwork, and identifying any training needs. It is generally expected to visit each shift and all employees one time per month, including where supervising periodic or hourly services.
Essential Job Functions:
Direct Support: Work regularly scheduled shifts as a Direct Support Professional (DSP/Caregiver)
- Records: Document as required; review individual records, billing and other program documentation routinely for accuracy and completion on a daily basis; maintain confidentiality of individual and employee data; direct DSPs to assure accurate and complete records.
- Program Planning: Assist the Program Director in development of individual program plans; train and monitor implementation of plans each day across all shifts.
- Team Meetings: Attend and assist with routine progress meetings.
- Compliance: Maintain licensing compliance for program services and supports; implement Network compliance plan; manage individual rights implementation.
- Management of Individuals’ Assets: When assigned, ensure safety of individual’s funds and property; monitor spending and reconcile individual’s financial accounts monthly.
- Incidents: Complete or assist DSPs in documenting incident reports; submit initial incident reports to the Program Director.
- Billing and Utilization: Compile or accumulate census or attendance information; review data and attest to accuracy; submit accurate data to the Program Director or appropriate billing authority.
- General Health Care: Monitor health of persons being served; document; communicate with medical professionals as appropriate; implement preventive strategies to limit illness and serious incidents; review and monitor documentation across all shifts.
- Appointments: When applicable, schedule or assist in scheduling health care appointments; may accompany individuals to appointments; may assist with communication; document visits; oversee follow through of orders; communicate results as appropriate with families, guardians, case managers, day programs or others.
- Medications: When applicable, accurately administer and document delivery of medications and treatments; review all other medication documentation for accuracy and completeness, daily or weekly as required; review medication errors with employees; communicate medication changes and provide training across all shifts; maintain appropriate security of medications and supplies.
- Medical Supplies and Equipment: Purchase and maintain medical supplies and equipment in consultation with Program Director; communicate with employees and may assist with training on proper use.
- Dietary planning: With the exception of some in-home services, purchase or oversee purchasing of food and supplies in accordance with planned menus and individual choice; direct and monitor food service, consistent with individual plans.
- Communications: Maintain productive and professional relations with individuals, families, case managers and other stakeholders.
- Customer Service: Implement Network Customer Service Standards; train DSPs in delivery.
- Supervision: In partnership with Program Director, supervise all DSPs in assigned program.
- Recruitment and Hiring:Assist with recruitment; interview and hire Direct Support Professionals (DSPs) with agreement of the Program Director.
- Employee Scheduling: Populate and maintain schedule to ensure that all shifts are covered and overtime is minimized.
- Training: Assist with onboarding and deliver Orientation and ongoing training needs regarding the individuals served, program plans, policies, procedures and physical environment.
- Evaluation: Prepare and conduct annual evaluations for Direct Support Professionals, in consultation with the Program Director.
- Discipline and Termination: Coach employees as needed, correcting or directing employee behavior where required; may remove employees in the event of emergency; may recommend and participate in decisions regarding termination; consult with the Program Director on all matters of discipline.
- Employee Safety: Responsible for employee safety and workers’ compensation within the program; implement and monitor compliance with safety standards.
- Management: May assist with or lead monthly program meetings for DSPs; document monthly meeting agenda and attendance.
- Purchasing: When applicable, purchase food and household supplies; purchase office supplies and minor equipment; review and authorize company credit card statements and monthly invoices; direct employees as necessary; monitor to confirm cost effective, accurate and applicable spending is in place.
- Billing and utilization: Review census, attendance information or other required documentation to ensure accurate billing; monitor utilization between authorization and provision of services and supports.
- Staffing: Monitor staffing hours for budgetary compliance.
- Vehicles: When applicable, test drive vehicle(s) monthly; inspect vehicle lifts and seatbelts monthly; report safety concerns immediately to supervisor or maintenance personnel; ensure vehicle is washed and cleaned; train staff in safe vehicle operation and safely transporting individuals; ensure routine maintenance is performed.
- Living Environment: When applicable, schedule and monitor daily and seasonal housekeeping; monitor and implement strategies to assure neat, clean and safe environment; assist with age appropriate and decor; oversee lawn and yard care.
- Maintenance and Repair: When applicable, make or arrange for minor repairs; schedule repairs by maintenance personnel as required; monitor environmental safety; monitor water temperature, refrigerator and freezer temperature, and safety alarms and extinguishers on a monthly basis; replace furnace filters monthly.
- Equipment: Monitor wheel chairs, lifts and other safety equipment; see that repairs are made promptly and correctly in the event of faulty equipment
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