ResultsCX Job - 40131451 | CareerArc
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Company: ResultsCX
Location: Lapu-Lapu City, Central Visayas, Philippines
Career Level: Associate
Industries: Business Services, Consulting

Description

Description

The Associate Trainer is a high-performing Results Associate who is being cultivated to become a Results Trainer as part of their succession plan. Results Associate-ATs will complete necessary program requirements in preparation for co-facilitating or facilitating of New Hire Orientation as well as GATEway, foundations, and product training classes (as approved by Training Leadership).

In this role you will:
  • Develop necessary core training skills by completing the Results Associate-AT Go Green and Go Blue client certification program
  • Learn to facilitate classroom and refresher training for product knowledge, call handling, and program processes
  • Extract or generate training reports such as class attendance and performance records, as well as preparing other training requirements as determined by the program or account operations
  • Evaluate progress of Results Associates for the entire duration of the training
  • Complete a minimum of 4 (four) hours of phone time each month in order to remain proficient in call handling
  • Uphold compliance to all internal and client policies inside and outside the training room
We are looking for someone who has:
  • Minimum tenure of 6 (six) months and consistent attendance and punctuality
  • No corrective actions in past 180 days and current or ongoing performance management plans (PIPs, IDPs)
  • Excellent non-verbal and verbal communication skills - both oral and written
  • Strong interpersonal skills with the ability to perform effectively as member of a team
  • Strong attention to detail and can work in a dynamic environment
  • Proficiency in using MS Office products- Word, Excel and PowerPoint


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