Description
Qualifications
High school degree; one to three years of experience, of which one or more should be job-related experience; or equivalent combination of education and experience. Associates degree or higher preferred and three plus years of job-related experience preferred.
We are an Equal Opportunity employer.
Responsibilities
Monitor and resolve problems, questions, and/or inquiries from RNDC external customers as well as RNDC Drivers and Sales team members (among others) regarding customer account details (e.g., one-off changes to orders, requests for delivery information, and inquiries for relevant documents).
• Triage/send incoming non-customer care e-mails/calls/e-inquiries to other parts of Enterprise Business Services (e.g., Accounts Payable (AP) and Accounts Receivable (AR)) or other RNDC departments (e.g., Sales) as appropriate.
• Build, maintain, and demonstrate in-depth working knowledge of all technology and/or reports required (e.g., 9ci, e-RNDC) to support customer requests.
• Schedule route changes and goods/product pick-up (e.g., warehouse breakage, customer un-saleables and return authorizations) to support RNDC delivery and sales associates.
• Track/update required documentation and submit payment to ensure customer licenses are renewed/updated in a timely manner.
• Verify/validate incoming information from potential new customers and forward to Data Management Associate and local operations routing teams.
• Edit existing customer/account information to ensure accurate and timely changes to relevant information are documented appropriately.
• Work collaboratively with other internal team members and customers as needed to obtain required information from and share results with appropriate stakeholders.
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