Gene Kim (firstname.lastname@example.org) is seeking to place a Business Systems Analyst. This person will use his/her operational expertise to analyze, acquire and document business requirements, work with IT BSAs to review and approve designs, lead users through user acceptance testing, and ensure a smooth transition into production. This position provides not only with the opportunity to work on projects covering PeopleSoft Financials modules (Billing, Cash/AR, Credit), but also includes the core suite of PeopleSoft HCM modules (Payroll, Benefits, Time and Labor). In addition, the BSA will interact and communicate with various levels of technical and business stakeholders, from subject matter experts and managers to executives, ensuring stakeholder buy-in throughout your assigned projects. As a Business Systems Analyst II, specific responsibilities include: Review, analyze and refine business requests and ad hoc requirements, formulating system solutions to parallel overall business strategies. Identify, analyze, and develop business requirements for proposed projects, including but not limited to, data and process flows, application design and usability. Translate customers needs into business requirement documents that can be presented to management, customers, development teams and vendors. Consider impact to current and future business environments and processes, assessing upstream & downstream effect of system and reporting changes. Consult with various subject matter experts from RH business units, Field Accounting staff, branch locations, Field Service Center personnel, clients, users, or others to obtain business requirements as required. Works with manager and/or Sr. Business Systems Analysts to deliver requirements. Review and provide input on IT functional designs related to assigned areas. Perform analysis on change management and presents findings to management. Function as liaison between IT departments and business to ensure effective delivery of system changes. Coordinate, monitor and support the activities of cross functional groups, the field and others involved in the user acceptance testing phase of the project life-cycle. Perform intake of issues, validate and coordinate with IT for bug fix and retest. Obtain migration approvals from executive management. Develop user acceptance test plans associated with a variety of projects. The plans should include use cases, cross-team coordination requirements, data requirements, scenarios, timing considerations and expected results. Develop and maintain training and support materials used to educate the user community on changes made to business applications and processes. Support, coordinate and/or facilitate the training of users throughout the RHI and Protiviti organizations. Provide support, including researching and resolving production issues in accordance with established service levels. Troubleshoot issues by performing data analysis, database level SQL queries, and researching coded functionality. Analyze, diagnose, define action and recommend, or as appropriate, work with IT to implement bug fixes and/or configuration changes.
Bachelors degree (Business or MIS). 4+ years demonstrated experience in business systems analysis & design. 3+ years of ERP requirements, design, testing and implementation experience with one or more of the following PeopleSoft modules (version 8.4 or greater) is required: Payroll, Benefits (Ben Admin), HR, Time & Labor, Billing, AR. General knowledge of SQL and understanding of or experience using relational database structures, and client server applications is desired. Accounting experience is helpful. In depth knowledge and experience with Microsoft Windows applications, Microsoft Office including: MS Excel, MS Outlook, MS Word, MS Power Point. Experience with reporting tools such as MS Access and Microsoft Project is helpful. Excellent organizational, analytical and time management skills. Excellent oral and written communication skills. The ability to communicate/present information to employees on all levels and in small or large groups. Demonstrated ability to identify solutions to problems, listen actively, exercise sound judgment to make decisions. Establish and maintain strong client relationships, work independently and with others. Investigate problems or gaps through research or probing, make recommendations and prepare proposals, multi-task, meet deadlines. High level of attention to detail and accuracy.
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