Orlando company is looking for a Director of Customer Experience & Sales. The company is looking for a minimum of 5+ years of experience. Responsibilities of the Director of Customer Experience & Sales will include, but not limited to the following. Collaborate with Marketing to set revenue goals and company strategy to achieve sales and performance goals. Define and establish targeted sales and staffing strategy to drive profitable revenue growth. Oversee strategy for all steps in the sales process. Establish and oversee policies, procedures, and systems that impact the quality of service provided to customers; develop, track and maintain service metrics; and synchronize customer service operations across all locations. Lead special projects including but not limited to systems integrations, adoptions, upgrades and enhancements. Maintain high level of systems expertise and champion technology projects to create efficiencies. Prepare operations plans, forecasts requirements; prepares an annual budget. Coach, counsel and resolve work related problems; establishes and interprets company polices to staff to improve the quality and quantity of work performed. Meet or exceed labor budget expectations by managing staff levels, wages, hours, etc. Oversee production and distribution of team member schedules. For immediate consideration regarding the Director of Customer Experience & Sale position, please send your resume to Andy Poquette, Division Director, at Andy.Poquette@RobertHalf.com or call 407-481-8393.
- Bachelor's Degree. - 5+ years of experience - Communicate effectively with others both verbally and written - Prioritize tasks and meet deadlines - Ability to review work for accuracy and completeness - Think independently and develop solutions to problems - Excellent computer skills including knowledge of Microsoft Office (Outlook, Excel, Word)
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