Customer Service Representative OfficeTeam has a fantastic career opportunity for an articulate, highly-skilled Customer Service Representative. Do you wish to take your social skills and put them to work to further the growth of an awesome business? This will be a fantastic next step in your career. This position is based in a dynamic and fast-paced environment. This Solon, Ohio Customer Service Representative position could be for you, if you're available for a short-term temporary-to-full-time opportunity. Your responsibilities in this role - May support business development and client referral goals by actively cross-selling and referring customers - Field and send out send written business correspondence - Manage incoming telephone calls - Provide accurate, friendly customer service in a timely fashion
- Microsoft Word experience - Alphanumeric data entry experience - Knowledge of navigating basic office equipment and protocols - Strong problem solving and analytical skills - 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired - Customer service and office administrative skills - Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers - Experience performing extensive research to resolve complex customer inquiries - Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information - Success driven attitude and an engaging businesslike approach - Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Strong communication skills, both verbally and in writing If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!
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