Robert Half Technology Job - 30941225 | CareerArc
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Company: Robert Half Technology
Location: Sioux City, IA
Career Level: Entry Level
Industries: Recruitment Agency, Staffing, Job Board

Description

Calling all IT Support professionals!! Are you in the market for a new opportunity with a growing organization? Look no further! Our client, with offices across Eastern Iowa, is looking for a client-facing IT Technician (Level 3). This is a FULL TIME / PERMANENT role offering competitive compensation and full benefits. We are looking to schedule interviews immediately! The IT Technician (Level 3) can be located anywhere in Western Iowa or Eastern Nebraska as long as they can travel 90% of the time. Some overnights required. For immediate and confidential consideration for this IT Technician (Level 3) opportunity, it is best to call or email me directly: Luke Borst, Recruitment Manager, full-time Placement Division, Iowa Region at 515.282.6876 - luke.borst@rht.com. The IT Technician (Level 3) role serves as the principal point of contact for customers seeking technical assistance via remote and deskside support. This individual will perform on-site and remote troubleshooting and offer the best solution based on the issue and details provided. The IT Technician (Level 3) manages the ticket handling process for their clients and effectively uses team resources to drive ticket closure, performance metrics and ensure customer satisfaction. The IT Technician (Level 3) will also provide technical leadership to the team and organization. IT Technician (Level 3) technical responsibilities include: - Serve as the primary point of contact for customers seeking technical assistance via phone, deskside or email - Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions - Determine best solution based upon the issue and details provide by customers - Walk the customer through the problem-solving process - Act as the escalation point for all unresolved issues when needed - Remediate and resolve some network and server issues remotely and onsite - Provide accurate information on IT products or services - Record events and problems and their resolution in ticketing system - Manages client tickets and using team resources to ensure client satisfaction and ticket metrics are achieved - Process oriented, with great attention to detail For immediate and confidential consideration for this IT Technician (Level 3) opportunity, it is best to call or email me directly: Luke Borst, Recruitment Manager, full-time Placement Division, Iowa Region at 515.282.6876 - luke.borst@rht.com.

Requirements

IT Technician (Level 3) REQUIRED SKILLS & ABILITIES: - Heavy Windows Server Experience is required - Experience with Windows Desktop Operating Systems (Windows 7-10) - Experience with Microsoft Office Applications (Word, Excel, etc.) - Experience using a ticketing and time management system - Excellent written and verbal communication skills while working with business teams and stakeholders - Knowledgeable of office automation products, databases and remote control - Good understanding of computer systems mobile devices, and other technical products - Strong decision making and problem-solving abilities - Strong interpersonal and relationship building skills - Strong passion for customer service - Exceptional organizational skills and the ability to handle multiple tasks concurrently. - Able to drive vehicle from site to site to provide technical support for our customers. For immediate and confidential consideration for this IT Technician (Level 3) opportunity, it is best to call or email me directly: Luke Borst, Recruitment Manager, full-time Placement Division, Iowa Region at 515.282.6876 - luke.borst@rht.com. IT Technician (Level 3) PREFERRED SKILLS: - Experience with Meraki, Fortinet, WatchGuard, and SonicWall - VMware/Hyper-V is a plus - Previous MSP or VAR experience would be valuable (Network Administration experience would be a major plus) IT Technician (Level 3) PREFERRED Certifications: - One or more of the following: CCNA, MCSA, MCSE, Microsoft MCP Windows 10, Microsoft MCP Server 2012 or later, Microsoft MCP Office 365, COMPTIA A+, COMPTIA Network+ or related experience. OTHER REQUIREMENTS: - High School Diploma or GED or equivalent combination of education and experience - Minimum 5 years full-time experience working in a technology solutions environment - Valid Drivers License & transportation For immediate and confidential consideration for this IT Technician (Level 3) opportunity, it is best to call or email me directly: Luke Borst, Recruitment Manager, full-time Placement Division, Iowa Region at 515.282.6876 - luke.borst@rht.com.


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