RWJBH Job - 33795543 | CareerArc
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Company: RWJBH
Location: New Brunswick, NJ
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech

Description

RWJBH is seeking a Patient Representative in the Patient Satisfaction department at the New Brunswick campus. This is a per diem, evening position.

Job Duties:

  • Promote patient satisfaction with RWJUH serivces through information and effective communication between patients, family members/significant others, and staff.
  • Acts as a liaison between patients and family members/significant others to ensure optimum satisfaction with services.
  • Proactively works to prevent complaints and grievances by serving as a conduit to other departments/areas and advising of the most effective ways to promote patient satisfaction and address and/or resolve patient dissatisfaction.
  • Explains policies and procedures to patients and refers them to the proper services.

Requirements/Qualifications:

  • Minimum of two years of experience in a hospital of other instiutional health care setting preferred.
  • Exceptional communication skills required.
  • Ability to maintain confidentiality regarding sensitive information required.
  • Proficiency in data management and other IT platforms preferred.
  • Must have good judgment, sensitivity, flexibility, and empathy.
  • Must be able to multitask, coordinating more than one event at a time.


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