RWJBH Job - 34368274 | CareerArc
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Company: RWJBH
Location: New Brunswick, NJ
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech


A Patient Service Representative works with practice physicians and support staff to ensure patient friendly and efficient operations. Duties include the preparation of needed information for patient visits and follow-up needs. The Patient Service Representative is also expected to assist in other activities as needed.

Duties and Responsibilities:
Provides administrative support including, but not limited to, the following:

  • Greets patients when they enter the clinic and gathers their information upon arrival by having them fill out forms and answers routine inquiries
  • Performs basic clerical functions such as photocopying, scanning, fax, sorts and distributes mail
  • Represents the clinic in a professional manner in person, in telephone conversations, and in written correspondence
  • Schedules patients appointments
  • Enters/verifies/updates Patient Demographics
  • Collects co-pays from patients at time of appointment check-in
  • Handles pre-authorizations/certifications as necessary
  • Assists with correction of information required for claims resolution
  • Relays information to patients regarding preparation of diagnostic tests and examinations
  • Maintains forms and office supplies required for front desk activities
  • Assist with filing and organization of information
  • Respects and maintains privacy and dignity of patients and assures patient confidentiality at all times

Other related responsibilities:

  • Prioritize and organize workload
  • Mail processing
  • Any other duties as assigned

Education and Experience:

  • High School Diploma or GED required
  • Minimum of two years experience in a clerical role required
  • Ability to work independently
  • Minimum of one year experience in a medical office setting required

Knowledge, Skills and Abilities:

  • Strong oral and written communication skills are essential
  • Attention to accuracy and detail
  • Demonstrates a clear understanding of the importance of staff satisfaction
  • Knowledge of medical terminology, preferred
  • Knowledge and proficiency with Microsoft Word and Outlook is required

Equal Opportunity Employer

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