Patient Service Representative performs various front desk/ administrative duties in order to ensure patient and staff satisfaction and timely service delivery. Greets patients and visitors in a courteous and friendly manner. Assists with managing patient flow and oversee patient sign-in sheet throughout the day. Direct/assist patient to appropriate department or area as needed. Answer a high volume of incoming calls promptly, transferring calls to staff as needed. Responsible for scheduling and coordinating patient appointments. Follow up on all no show appointments. Responsible for scheduling and coordinating patient follow up procedures. Forward information from patient to other staff members and follow up as needed. Review voicemails and return calls within 24 hours. Assist with maintaining and updating provider schedule on scheduling system as needed. Verify insurance of patients prior to their appointments. Identify patients with non-participating plans and resolve any surrounding issues prior to their appointments. Register patients in a timely manner, verify patients full legal name spelling and date of birth, and accurately input all required information into the patient registration system. Verify the two patient identifiers, patients name and medical record number in compliance with DNV, at every patient encounter. Prepare and fully complete all necessary forms and documents, obtaining patient signatures as needed during the registration process. Ensure that an appropriate Advance Beneficiary Notification (ABN) is obtained from Medicare beneficiaries for laboratory tests, procedures, and other medical services that may not be paid by Medicare. Ensure accurate reimbursement of all accounts by correctly identifying insurance carriers/plans and obtaining complete insurance information. Effectively complete transactions regarding up-front collection (co-payments).
High School Diploma/ Vocational High School Graduate or possession of an approved High School Equivalency. One-year experience in clerical or receptionist work. Thorough knowledge of modern office methods, practices, equipment and ability to perform confidential and complex clerical tasks. Demonstrates the ability to function as a member of an interdisciplinary team.
Experience working with urban populations of multiple ethnic and cultural backgrounds. Good oral and written communication skills. Bilingual Preferred.
We are committed to High Reliability and consistent demonstration of our Safety Together behaviors and tools:
S - Speak up for Safety
A - Accurately communicate
F - Focus on the task
E - Exercise and accept a questioning attitude
T - Thoughtfully interact
Y - You and Me Together
RWJBarnabas Health is an Equal Opportunity Employer
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