SAIC Job - 35301703 | CareerArc
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Company: SAIC
Location: San Diego, CA
Career Level: Entry Level
Industries: Technology, Software, IT, Electronics

Description

Description

Job Description: SAIC is seeking a Help Desk Technician (TACNET) in San Diego, CA.   Note:  Must have a minimum active DOD Secret and the ability to work any 8-hour shift assigned including evenings and overnight.    About the Position: This role will support the Tactical Networks (TACNET) Capabilities Based In Service Engineering Agent (CB-ISEA). TACNET CB-ISEA supports the sustainment and modernization of Automated Digital Network System (ADNS), Consolidated Afloat Network and Enterprise Services (CANES), Combined Enterprise Regional Information Exchange System Maritime (CENTRIXS-M), Integration Shipboard Networking System (ISNS), Sensitive Compartmented Information Networks (SCI-N), Video Information Exchange System (VIXS), and Wireless Reachback System (WRBS) Naval Information Warfare Center Pacific (NIWC-PAC) PMW160 Programs of Record (POR) systems. Support is provided to United States Navy (USN) Fleet Users/Administrators.   Job Duties:
  • Via distance support (Help Desk), provide technical assistance and troubleshooting steps to USN Fleet Users/Administrators with PMW160 TACNET CB-ISEA supported networks.
  • Responds to requests for technical assistance in person, over the phone, and via email.
  • Diagnose and resolve basic technical hardware and software issues as well as logistics and administrative questions.
  • Research questions using available information resources: technical manuals, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge base(s).
  • Advise customer on appropriate action(s) towards resolution.
  • Follow standard help desk procedures.
  • Log all help desk interactions in IT Service Management (ITSM)/Remedy.
  • Redirect problems to appropriate resources.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.
  • Prepare various activity reports and respond to data and metrics calls.
  • Stay current with system information, changes and updates.
  • Works on assignments that are moderately complex in nature.
  • Interacts daily with supervisor, peer groups, and customers.
  • Interaction normally involves exchange or presentation of factual information.
  • Supports rotating shifts provide 24 hour support 5 days per week with occasional on-call weekends. 
   

Qualifications

Required Clearance:
  • Active Secret clearance or higher clearance accepted
Required Education and Experience:
  • High School and two (2) years of related experience OR AA Degree and one (1) year related experience
  • Have or be able to obtain a CompTIA Security+ within 3 months of employment.
  • Have or be able to obtain a CompTIA Network+ within 1 year of employment 
Required Experience:
  • 1+ years of IT support experience in a Windows environment.
  • Experience with HEAT, TrackIT, Magic, Remedy, Peregrine, or other Ticketing systems.
  • Experience with basic networking concepts and protocols
  • Experience supporting Microsoft Office and Windows OS in an enterprise environment
  • Familiarity with Excel, PowerPoint, Outlook, Word and Database Software
  • Knowledge on how to query and tailor reports from a database.
  • Strong Oral and written communication skills
  • Customer Service orientated
Desired Qualifications:
  • Familiarity with one of the following systems a PLUS: CANES, ADNS, CENTRIXS, ISNS/ORT, ONE-NET, SCI-Networks, SUB-LAN, VIXS, CND and SCIP-IWF.


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