SAIC Job - 31003104 | CareerArc
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Company: SAIC
Location: Anniston, AL
Career Level: Entry Level
Industries: Technology, Software, IT, Electronics

Description

Description

This position provides tier-2 level technical support to include but not limited to diagnosing, troubleshooting, repairing and debugging complex IT and A/V equipment, computer systems, complex software, or networked and/or wireless systems.


Availability

  • Must be able to work approximately 7:30 a.m. – 4:30 p.m. M-F and flexible schedule of overtime extended hours and weekends when required

Duties & Deliverables

  • Provide custom complex A/V diagnosis and solution planning and design

  • Provide A/V equipment maintenance, repair and troubleshooting

  • Provide sound/mix board, speaker and microphone operation

  • Confer and test A/V setup with management, end users and presenters to coordinate and establish support requirements

  • Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software

  • Report design, reliability and maintenance problems or bugs to management

  • Provide customer installation and training when applicable

  • Provide support to customer/users where the product is highly technical or sophisticated in nature

  • Communicate with product/vendor support personnel and potentially the customer when the customer's problem cannot be resolved directly by internal resources.


Qualifications

Required Education & Experience

High School diploma or equivalent with 3+ years IT experience. May substitute additional degrees for experience.


Required Citizenship and Security Clearance:

  • Must be a United States citizen

  • Must be able to obtain & maintain DHS Public Trust security clearance




Desired Qualifications

  • Proven proficient multimedia A/V skills including but not limited to A/V system installation, configuration and operation

  • Proven advanced working knowledge of Microsoft Windows

  • Proven advanced working knowledge of PC and laptop hardware installations and troubleshooting

  • Certified Technology Specialist (CTS) certification


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