Senior Helpers is currently seeking a Human Resources and Training Coordinator to work in our Glendale, WI office.
As a member of our team, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees.
Senior Helpers is proud to be the first and only national in-home care provider to receive certification as a Great Place to Work. Our Caregivers and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients.Primary Responsibilities (including, but not limited to):
- Recruit new qualified caregivers on a continual basis to meet the staffing needs of the scheduling team and in accordance with company-defined goals. This includes placing ads, attending job fairs, and developing new recruiting methods
- Interview, screen (complete background and reference checks, motor vehicle record checks, drug screens), hire and orient incoming applicants according to company standards and pay levels. Ensure the caregiver's physical and electronic file is complete with all updated and necessary documentation
- Maintain caregiver employment records, including benefits, unemployment claims, and disciplinary action. Ensure all caregivers are given annual performance reviews.
- Maintain and update all caregiver files in accordance with state regulations. Monitor licensure expiration dates and follow up to ensure caregivers are in compliance. Coordinate and verify that all caregiver skill assessments are complete, file the form, and record electronically in ClearCare. Ensure availability is accurate in ClearCare.
- Accept on-call duty averaging approx 12-15 days per month and as directed by the Care Team Director, including up to 2 weekends per month
- In accordance with the Client Service Manager, ensure all caregivers are up-to-date in their online trainings and attend the monthly in-person training
- Develop and maintain company policies as related to human resources, caregivers, and caregiver retention
- Minimum of two years in an HR position with emphasis on staffing and recruiting
- Previous experience in home care required. Must be familiar with concepts, practices, and procedures related to the in-home care industry
- Professional experience in customer service
- Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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