Shaw Industries Job - 38483245 | CareerArc
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Company: Shaw Industries
Location: Dalton, GA
Career Level: Associate
Industries: Manufacturing, Engineering, Aerospace


The ideal candidate will have extensive experience with installation of resilient products including heat weld and flash cove of sheet goods into commercial environments as well as familiarity with LVP and LVT installation methods.  This position involves technical support, problem solving, and advisory duties both internally and in the field.   


The Field Service Technical Support Group's mission is to support the Marketing, Sales, Manufacturing, and Quality efforts of the Company.  The candidate will use advanced installation skills for commercial and residential flooring products to facilitate problem prevention and resolution both internally and in the field. A basic understanding of the sales, manufacturing and claims processes are essential.


  • Installation of all commercial and residential flooring products in a highly professional manner considering all applicable end use environments

  • Knowledgeable with all aspects of commercial or residential flooring products from both the product characteristics and installation requirements

  • Serve as an inspector for field situations, able to analyze problem situations; develop solutions; make recommendations for corrective action; and when required, demonstrate the solutions in front of the customer

  • Where possible, approach all field situations as training opportunities to not only resolve the situation at hand but to leave behind knowledgeable resources capable of resolving future issues

  • Familiarity with and able to discuss the most advanced installation techniques in detail, and defend those opinions both verbally and in writing in potentially difficult situations

  • Willingness to cross train to obtain product and installation knowledge of all flooring products in support of the total field services effort of Shaw Industries.

  • Preparation of inspection reports, product reviews, and other related documents; must be submitted/filed in a timely manner

  • Planning and supervising test installations; assist R & D and corporate quality in development of new products

  • Where possible identify and recommend local resources capable of assisting the field service effort

  • Must be able to make sound decisions based on customer, company and associate needs

  • Ability to develop and implement alternate solutions

Position Requirements:

  • High School diploma or GED

  • Must have a minimum of 5 years hard surface installation experience. 

  • Extensive understanding of commercial and residential resilient  installation processes, methods, tools and techniques

  • Carpet installation experience and/or professional certifications are a plus.

  • Must communicate clearly through both written and oral communications

  • Must have adequate public speaking and training skills and the ability to interact with a broad range of audiences to include customers, installers, sales personnel, general contractors, etc

  • Must possess leadership abilities, exemplify professionalism and maintain confidentiality of sensitive issues between departments and information considered proprietary

  • Must be self-motivated and have good organizational and time management skills

  • Must be adaptable and willing to accommodate sudden changes in schedule

  • Must be able to travel by car and air unassisted

  • Must be able to sit for long periods of time, and be able to work on floor

  • Must be able to bend, stoop, squat, reach and manipulate flooring materials 

  • Must be able to work in a plant environment near automated equipment

  • Must be able to lift and carry up to 100 pounds   

  • Must be able to determine pattern repeats, color variations, and shade variations

Required Competencies:

  • Build Trusting Relationships

  • Coach and Develop Others

  • Demonstrate Strategic Influence

  • Deliver Compelling Communication

  • Make Effective Decisions

Preferred Skills:

  • Strong work ethic and good time management abilities

  • Strong attention to detail

Work Shift

8 hour, day shift

Shaw is an Equal Opportunity Employer and is committed to providing a workplace free of discrimination, harassment, and retaliation. It is our policy to recruit, hire, train, and promote individuals in all job classifications without regard to race, color, religion, age, sex, sexual orientation, national origin, disability, veteran status, gender identity, or any other legally protected status.

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