Starbucks Job - 43330277 | CareerArc
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Company: Starbucks
Location: Chicago, IL
Career Level: Associate
Industries: Food, Beverage

Description

associate manager – Chicago Roastery

 

Job Summary and Mission

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.

 

Siren Retail brings the moments of customer connection to the next level by encouraging customers to interact with the Starbucks partners to deepen their understanding of the art behind sourcing, roasting and brewing rare coffees harvested from around the globe. In a multi-sensory destination of epic proportions, the Chicago Roastery is five stories of coffee theater, where the customer connection is taken to new heights. Both workshop and stage, it is a three-dimensional window into the coffee journey, offering freshly roasted coffee that is featured in hand-crafted beverages and cocktails, complimented by artisanal Italian food offerings, all designed to curate and deliver memorable experiences customers.

 

This job contributes to Starbucks success by leading a team of store partners to create and maintain the Roastery & Reserve Experience for our customers and partners and assisting the operations manager and associate general manager in executing store operations. The associate manager is responsible for managing business operations in assigned operational zones with direction from their leader. The associate manager must also ensure customer satisfaction, operational excellence, and product quality through a team of partners. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles. 

 

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:  

 

Leadership  

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Provides leadership and supervision to partners for all aspects of each shift worked.
  • Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to established standards and to set a positive example for the store team.
  • Role models a passion for service, operational excellence, coffee curiosity, and innovation while leading and inspiring partners to deliver the Roastery & Reserve Experience.
  • Delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations with input and guidance from associate general manager and operation managers. Provides coaching and direction to the store team to achieve operational goals.
  • Acts as a coach to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively communicates development successes and opportunities to associate general manager and operation managers.
  • Implements and communicates plans to store team in order to meet operational and organizational objectives.
  • Constantly scans and assesses store environment and key business indicators to identify problems, concerns, and opportunities for improvement. Communicates ideas to the store manager(s) for broader areas of improvement. Provides input to associate general manager and operation managers regarding standards gaps and opportunities to achieve operational and team goals.
  • Applies operational excellence tools (I.e. Associate Manager Approach and supporting tools) to identify and solve store and zone problems appropriately.
  • Responds to immediate store and zone needs by utilizing appropriate resources.
  • Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools.
  • Engages in conversation with customers to understand their experience and adjust as needed in the moment, identifying trends to continuously improve through awareness, empathy and action.

 

Planning and Execution 

  • Works with store leaders to help inform and develop strategic and operational plans for the store team, managing execution, and measuring results.
  • Responsible for managing business operations in assigned operational zones.
  • Provides input into store staffing levels and decisions to ensure appropriate staffing and scheduling, to maximize partner development, and to deliver the optimal experience for both partners and customers.
  • Utilizes existing tools to identify and prioritize communications with the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations across all of the zones.
  • Communicates clearly, concisely and accurately in order to ensure understanding.
  • Communicates regularly with store leadership team (including peers, associate general manager and operation managers, and specialist team) about operational and partner observations, challenges, concerns, insights, and suggestions.
  • Communicates and behaves in a way that promotes a unified store management team.
  • Supports store leaders in implementing company programs by working directly with shift team to execute action plans that meet operational and company objectives.

 

Business Requirements  

  • Develops understanding of all operational tools, systems and processes to plan for and achieve operational excellence in the store. 
  • Communicates observations, actions, outcomes, and follow-up items to associate general manager, operation managers, specialists, and associate manager peers on a regular basis. 
  • Develops and maintains positive relationships with associate manager peers by understanding and addressing individual motivation, cultural nuances, needs and concerns.
  • Ensures partners adhere to operational compliance requirements.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs to recognize partners.
  • Develops effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.
  • Maintains regular and consistent attendance and punctuality.


Job Qualifications

Basic Qualifications

  • Progressively responsible customer service experience in retail, restaurant and/or hospitality environments
  • Experience directing the work of others
  • Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays 
  • Ability to read, understand, follow and enforce safety procedures
  • Ability to carry 35lb
  • 21+ years of age
  • Education: High school/GED 

 

Preferred Qualifications

  • Ability to manage store operations, including multiple situations in a fast-paced environment, independently 
  • Ability to manage resources to ensure that established service levels are achieved at all times during assigned shift 
  • Effective interpersonal and communication skills 
  • Organization, planning, and prioritization skills 
  • Strong problem-solving skills 
  • Ability to handle confidential and sensitive information 
  • Strong supervisory, teambuilding, and leadership skills, with the ability to coach and mentor others
  • Additional languages beneficial



Starbucks and its brands are an equal opportunity employer of all qualified individuals.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com


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