The Director of Performance Excellence will be a key team member for a new enterprise-wide program management office that is dedicated to leading enterprise-wide operational improvement and optimization initiatives to drive improved operational and financial performance. The Director will be a strategic thought partner, will contribute to building out the new function's approach and methodology, and will lead high profile strategic initiatives sponsored by the company's Executive Leadership Team. Leading cross functional work streams, the individual will drive improved operations, scalability, efficiency, and performance to support The MENTOR Network's delivery of high quality services to the individuals we serve.
*This is a remote position and can be located anywhere in the US*
To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.
Strategic Initiatives: Identify key strategic issues facing The MENTOR Network and craft an impactful solution. This includes detailing the problem, organizing a cross-functional team, and proposing and managing a timely analysis with predetermined milestones. Recommendations will enable the executive management team to make critical go/no go decisions.
Program Management: Take ownership for the successful execution and implementation of initiatives, including project management and process improvement. This includes ensuring that all strategic initiatives are completed on time, within budget, and with a quality of implementation that leads to impactful results. Compose project plans, lead works streams, and track the progress of projects. Effectively identify, raise, diagnose, and solve any risks or anomalies that impact the program.
Analysis: Perform detailed analysis with a high level of rigor. Includes documenting current business process analysis, operating model and staffing levels, and industry best practices to complete both quantitative and qualitative analysis that identify opportunities for performance improvement and optimization.
Communication: Communicate results, timelines and status, to a broad and targeted audience, including the most senior executives in the company, on an informal and formal basis. Forge relationships with key stakeholders to make the initiatives and the Performance Excellence function successful and impactful across organization.
Methodology / Approach: Identify and develop standard approaches, tool sets and training needs to further define and build out the foundation of the Performance Excellence function.
Performs other related duties and activities as required.
The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job.
Education and Experience:
Bachelor's Degree required, MBA preferred
7-10 years' of professional experience, with preference in Health and Human Services and/or operational consulting experience
Certificates, Licenses, and Registrations:
PMP certification and/or formal training in one or more process improvement methodologies preferred
What we offer:
Career growth opportunities
Largest national network of human service providers
A rewarding work environment with some of the best co-workers you could ask for
A dynamic, growing work environment with advancement opportunities nationwide
The MENTOR Network is a national network of local health and human services providers offering an array of quality, community-based services to adults and children with intellectual and developmental disabilities, brain and spinal cord injuries, and to youth with emotional, behavioral and medically complex challenges, as well as their families; and to elders in need of support. At The MENTOR Network, our core values—Integrity, Respect, Inclusion & Growth—and the behaviors that define them, guide how we interact with each other and how we approach our work. With Corporate operations located in the Boston Seaport, Lawrence, Massachusetts and Edina, Minnesota, we strive to support our ~32,000 employees serving ~30,000 individuals in 37 states. As an organization of people serving people, positive and productive relationships are vital to the work we do.
Equal Opportunity Employer, including disability/vets
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