Thermo Fisher Scientific Job - 41828885 | CareerArc
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Company: Thermo Fisher Scientific
Location: Spain
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech

Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Job Title: Application Support Specialist LSMS (1 year contract)

Location: Remote – Spain

What will you do?

  • Support the sales process for Life Science Mass Spectrometry (LSMS) products in all relevant markets through application focus
  • Provide technical pre-sales and post-sales support for customers
  • Engage in customer calls/visits together with sales people, customer support, customer product and application focused training, technical advise and support of sales people, product demonstrations
  • Support sales projects with demonstrations (and all aspects required) and follow customers with high-quality post-sales support (remotely, in person) resulting in customer satisfaction, repeat orders and establishment of a user-to-trusted consultant relationship
  • Convert demonstration or collaboration data into application notes or peer reviewed articles in collaboration with customers
  • Provision of application/instrument oriented training activities in a post-sales situation on-site, off-site and through digital tools to guide the customer to the best solution for short- and long-term needs and take account ownership
  • Responsible to manage your allocated customer activities for pre- and post- sales
  • Collect and communicate market intelligence and VOC information to relevant stakeholders and the manager
  • Assist the review of customer training content, working closely with other specialists and experts, with the marketing teams, the factory and the sales and service teams
  • Attend conferences and other events in support of marketing activities to present scientific or technical posters and orals and in support of sales activities
  • Test new applications, workflows, instruments and software tools
  • Close collaboration with other support specialists both locally and within the EMEA Team
  • Close collaboration with service engineers to resolve customer issues and to support customer needs

How will you get here?

Minimum Requirements/Qualifications:

  • Degree in Chemistry, Biochemistry or similar
  • Profound LC/MS hands-on experience where work in the small molecule focused markets is a bonus, with LC/HRAM, QQQ or ion trap technology, resp. technical/analytical LC-MS knowledge for all small molecule applications
  • Excellent customer relationship management
  • Strong accountability, solution seeker and customer advocate
  • Flexible and be able to embrace change
  • Excellent verbal and written communication skills
  • Good self-organizational skills with a high level of motivation
  • Excellent inter-personal skills and stakeholder management skills
  • Driving License
  • Willingness to travel mainly within Spain up to 50%
  • Good connection to airport
  • Fluency in Spanish and English, and other European language would be beneficial
  • Additional Language skills (e.g. in particular French) are a positive asset

Non-Negotiable Hiring Criteria:

  • Extensive knowledge, skills and hands-on experience in liquid chromatography and mass spectrometry
  • Strong customer focus skills
  • The ability to work on own initiative and to meet deadlines and targets
  • Must be flexible and prepared to undertake tasks as required
  • Good communication skills, both written and oral
  • A good level of interpersonal and organizational skills
  • Excellent fluency in both Spanish and English

What's in it for you?

  • Employment with an innovative, future-oriented organization with first class equipment
  • Full time schedule and limited working contract
  • Usual market salary and attractive working time regulation
  • Outstanding career and development prospects
  • Company pension scheme, company accident insurance and other fringe benefits
  • Company car for private use
  • Exciting company culture which stands for integrity, intensity, involvement and iInnovation

Interested?

We are looking forward to receiving your application in English. Please refer to the above Job ID when applying.


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