Thermo Fisher Scientific Job - 39247599 | CareerArc
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Company: Thermo Fisher Scientific
Location: Charleston, WV
Career Level: Director
Industries: Healthcare, Pharmaceutical, Biotech

Description

Position Summary:

The Director Customer Channel Third Party Services has overall responsibility for strategic development and execution of Third Party (3P) customer relationships and Commercial interfaces, impacting an annual volume exceeding $2 Billion in revenue. Responsibilities include providing Commercial support across the base of over 10,000 customers (RSD and HMD), data management and analytics, content, pricing, and customer/commercial sourcing. This position will provide measurable input into new processes, standards and operational plans for both external and internal customers in support of our business strategies, directly impacting the division's overall results. Extensive business and functional knowledge of the research market and its customers is required, enabling us to continually evolve our core technology and processes. Geographic responsibility and oversight includes the U.S. as well as interfacing with global customers and Commercial team members.

This position requires advanced knowledge of Third Party operations, customers and processes, and will work with colleagues with varying levels of responsibility from a diverse cross-functional group including Sales, Customer Service, eCommerce, IT, Unity Lab Services, EDI, Product Admin and Finance. The successful candidate must demonstrate the ability to make complex data and concepts simple and compelling to our internal and external customers.

In this role the Director Customer Channel Third Party Services is expected to train, develop and maintain a diverse team consisting of highly motivated and enthusiastic content professionals, data analysts, procurement specialists, backorder analysts, and pricing specialists as well as possess the ability to work in a faced paced and ever changing environment focused on exceeding customer expectations (both internal and external).

Key Responsibilities include:

  • Management of the Operations of the Customer Channel including Customer Account, Pricing, and Product Services for Third Party
  • Responsible for shorter term (1-2 years) operational planning and execution, as well as providing significant contribution to the strategic planning process
  • Interaction with key internal and external clients (customers, suppliers, Commercial team) to effect solutions that provide significant value to the clients and to the division
  • Achieve revenue and profitability goals through maximizing growth with profitable accounts and strategic pricing management
  • Support revenue and margin expansion opportunities, including but not limited to developing and executing a self-serve training capability for the Commercial team
  • Achieve department goals by reviewing, defining and implementing effective sourcing and pricing processes and workflows
  • Develop best practices and other methodologies to achieve operational excellence
  • Collaborate with and influence members of other departments to achieve departmental goals
  • Establish, track and publish metrics to measure performance
  • Provide functional and operational back-up as needed for department senior leadership
  • Embed “the customer perspective” in problem resolution and use PPI methods to drive favorable outcome as well as efficiency
  • Manage supervisory staff, as well as train, develop and maintain a team consisting of highly motivated and enthusiastic professionals able to work in a fast-paced and ever-changing environment focused on exceeding customer expectations

Minimum Requirements/Qualifications:

  • Bachelor's Degree or equivalent
  • 5 years relevant experience
  • Excellent verbal and written communication skills
  • Ability to effectively manage others
  • Proven track record to meet or exceed revenue objectives
  • Understanding of financial principles and reports
  • Excellent time management, planning and organizational skills
  • Ability to build and leverage strong relationships, internally and externally
  • Collaborative work style with excellent leadership qualities
  • Strong commercial orientation and demonstrated focus on the customer
  • Excellent computer skills, including mainframe expertise, particularly with respect to purchasing applications, order entry, and order management systems. Also requires extensive knowledge and expertise with Excel, Cognos, Access and report interpretation
  • Adjust to new situations and changes while effectively managing ambiguity, stress and uncertainty within the team
  • Ability to mobilize large teams to address urgent issues and problems
  • Excellent customer presentation skills
  • Some travel required (approximately 15%)


To Apply, please click the following link: https://thermofisher.contacthr.com/82406666


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