When you're part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $30 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
The Chemical Analysis Division(CAD) provides a diverse mix of analytical instruments and associated services to a broad range of end user markets including Safety & Security, Environmental, Food Safety, Energy, Mining, Life Science Manufacturing and Recycling, to name a few. Its instruments are deployed in the field and on the line, in challenging environments where customers put a premium on robustness, reliability and ease of use. They allow them to make decisions where they operate and streamline their businesses. CAD is a complex division with a global footprint, broad product portfolio and diverse customer base.
The Production Process & Analytics (PPA) business is a part of CAD. PPA has over 700 employees globally with historical revenues in excess of $200 million dollars.
Location/Division Specific Information
Within our EMEA Production Process & Analytics Business Unit we are looking for an experienced and motivated Field Service Engineer, product line Gauging for Thickness and Basis Weight Measurement (Link: Gauging) with focus on Lithium-Ion Batteries applications and if required extending to other product lines and or applications.
How you will make an impact:
As Field Engineer representative in this position, responsible for delivering and build service excellence over and above our customer expectations.
What you will do:
Providing field and technical services for Thickness and Basis Weight Measurement Gauging systems.
Represents our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal.
Own and deliver service commitments and execute on installations, repairs, data analysis and calibrations, preventative maintenance, training, radiation services.
Responsible for providing services remote or at site within the agreed conditions; sets the accurate priorities.
Service reporting, documentation and creation of protocols to specification on internal and customer needs.
Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations
Help on continuous improvement through our Practical Process Improvement Business System
How you will get here:
Diploma or equivalent education in electronic or electrical engineering is a must have
Must have: material science and/or process engineering expertise / experience / knowledge Five years of work experience in technical services
Field service experience (technical) or strong service knowledge
Preferable knowledge in Lithium Ion Batteries industrial process or flexible packaging
Outstanding troubleshooting skills passionate about electromechanical, software and application issues
Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement
Knowledge, Skills, Abilities
Excellent interpersonal communication both written and oral in English and preferable second language
Ability to work effectively with customers and colleagues in difficult and stressful situations
Customer friendliness and a professional attitude
PC literacy including MS Office and Outlook.
Proficient in English, with a second language suited to region
Ability to travel (both domestic and internationally) up to 75%
Valid driver's license
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
To Apply, please click the following link: https://thermofisher.contacthr.com/85930337
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