Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 90,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.
We are currently recruiting for a Technical Application Scientist II - Protein Biology, Italian speaker
We are looking for candidates in multiple locations (Madrid, Glasgow, Budapest, Vilnius).
We offer a friendly working environment and a fantastic and supportive international team of 70+ people in Europe.
In technical support you will not become bored: apart from having very exciting questions from researchers that will challenge your mind and scientific knowledge, the job often requires you to interact with many different departments and colleagues to solve inquiries. At the same time, it is important to keep on learning, to share experience and knowledge with other co-workers and be always aware of new products and solutions.
Technical Support is a place where diversity and inclusion are valued. It contributes to a great team spirit and teamwork, which is the key of our success to deliver great customer experience. Thermo Fisher Scientific will provide you with an environment of challenging work, growth and development throughout the course of your career.
Hear from Mai a Technical Applications Scientist on her role and how she uses her problem-solving skills to help move science forward by providing the right solutions to customers: https://www.youtube.com/watch?v=z4aV8NnZxwY&feature=youtu.be
Key Tasks and Responsibilities:
Provide technical support for Thermo Fisher Scientific protein biology product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email or web chat.
Provide customer support on technical issues by utilizing all available resources, and escalate issues or problems when warranted.
Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge.
Accurately record pertinent information from customer contacts in Customer Relationship Management system.
Participate in additional special team or individual projects.
Who we are looking for: experience, skills & abilities
A Master's degree or preferably PhD. in protein biology or related field
Several years of “hands on” experience with Protein biology, including Protein Analysis techniques (SDS-PAGE, Western Blot, IP, crosslinking etc) is most applicable.
Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues
Prior experience in customer service a plus. Empathy and responsibility are critical traits for Support Staff
Ability to manage multiple priorities
Proficient in Italian and English
Aside from the obvious hard skills related to having a scientific background, laboratory experience, data analysis and language skills, there are a large number of soft skills that are vital for the role. Probably the most crucial of these is the desire to help people and solve problems. Empathy and responsibility are critical traits for Support Staff to have and both of which drive that ownership and care of the customer.
• Competitive salary Fully flexible benefits package: including
• Annual Incentive bonus
• Generous benefits package
• Excellent career progression as part of a global organization
• An innovative and international working environment
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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