Trump Hotels Job - 30503915 | CareerArc
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Company: Trump Hotels
Location: Vancouver, BC, Canada
Career Level: Entry Level
Industries: Hospitality, Travel, Leisure


Position Profile:

The Bell Person is responsible for interacting and engaging our guests proactively to create an unparalleled guest experience from arrival to departure .

Position Responsibilities

  • Greet all guests passing through the lobby and provide assistance proactively.

  • Deliver luggage to room upon check-in, pick-up luggage from room upon departure, move luggage from and to storage room or Front Drive.

  • Maintain proper records of deliveries and pick-ups.

  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodate special requests whenever possible; assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

  • Perform errands for guests and the hotel that may require local travel off of the hotel property.

  • Provide a high level of cleanliness in the lobby and luggage storage areas.

  • Respond properly in any hotel emergency or safety situation.

  • Shine bell carts.

  • Complete shift checklist and pass on important information.

  • Assist with responsibilities and duties in the absence or heavy volume in the areas of Door Staff and Concierge Staff.

  • Valet park guest vehicles and drive responsibly

  • Report any damages on guest vehicles

  • Must have the ability to perform other tasks or projects as assigned by hotel management and staff.

  • Abide by the policies and procedures as set out in the Associate Handbook and any other applicable policies.

  • Must work harmoniously and professionally with co-workers and management.

  • Attend all scheduled shifts, including shift work and weekend work in accordance with the schedules.

  • Other duties as assigned

Position Requirements

  • Must have a passion for delivering outstanding luxury service.

  • Must be organized and detail oriented.

  • Must be able to stand for an entire shift.

  • Ability to maintain position for extended amounts of time in order to greet guests, offer assistance, and open doors in the lobby area.

  • Must be able to lift up to 100 lbs.

  • Must be able to push/pull bell carts up to 200 lbs.

  • Ability to work flexible hours, including days, evenings, weekends, holidays.

  • Provide Valet service.

  • Possess and maintain a valid BC driver's license with an good driving record

Education and Experience

  • Fluent in English. Proficiency of a secondary language would be an added advantage.

  • Previous experience in a Luxury Hotel would be an added advantage.

 Apply on company website