U.S. Bank Job - 31131678 | CareerArc
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Company: U.S. Bank
Location: St Paul, MN
Career Level: Entry Level
Industries: Banking, Insurance, Financial Services


The Position:

We're seeking individuals who are personable and naturally friendly, detail-oriented, bright and inquisitive, and excellent communicators. You will work in a fast-paced environment and utilize your exceptional customer service skills.

As a Contact Center Personal Banker, you are the first point of contact for customers. Our customers can reach us 24 hours a day, 365 days a year. Currently, we are hiring for afternoon and evening shifts. We pay $16.00+, based on experience, and you can earn an additional 10% shift differential for evenings and 10% differential for bilingual roles (Spanish/English).

Responsibilities include:

  • Interacting with U.S. Bank Customers to provide excellent customer service, answers to questions and problem resolution

  • Using critical thinking and remaining solution-focused throughout customer interactions

  • Creating customer loyalty by identifying and offering customers the products and services they need and want to succeed financially

  • Digital awareness and advocacy – guiding customers through self-service options and helping troubleshoot issues

    Why Should You Apply:

    • You're passionate and want to make a difference in people's lives

    • You like hands-on training to set you up for success

    • You're excited about being part of a collaborative team and providing ideas for process improvement and innovation

    • You love interacting with customers and building loyalty

    • You are seeking excellent training and development opportunities with higher earning potential and eventual career progression – our contact center personal bankers are upskilled within the first 12 months

    • You are looking for competitive wages and performance-based annual bonus opportunities

    • You want a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, tuition reimbursement, 401(k) with company match and pension plan


Basic Qualifications

  • High school diploma or equivalent

  • 18 months of customer service related experience

Preferred Skills/Experience

  • Strong communication skills

  • Problem-solving/critical thinking skills

  • Familiarity with digital applications (e.g. banking apps, money transfer apps, payment/billing apps)

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Proven time-management skills

  • Associates Degree, Bachelor's Degree, or some college experience a plus

  • Leadership and/or military experience a plus

  • Bilingual English-Spanish speaking a plus

 Apply on company website