U.S. Bank Job - 30858409 | CareerArc
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Company: U.S. Bank
Location: Fargo, ND
Career Level: Entry Level
Industries: Banking, Insurance, Financial Services

Description

This position responsible for researching and performing a reasonable investigation on customer accounts related to billing errors or fraud claims. Primary responsibilities include managing dispute/fraud caseload by researching, investigating, documenting, and resolving claims. This position utilizes Mastercard/Visa regulations to resolve customer claim. Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes. This position is multi-faceted and requires a high level of accuracy and attention to detail. Communication with customers via telephone and written correspondence is required.



Qualifications

Basic Qualifications
- High school diploma or equivalent
- At least one year of customer service experience

Preferred Skills/Experience
- Experience working in the financial services or banking industry
- Experience working in an office/clerical environment
- Call center experience
- Demonstrated knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures
- Proven commitment to high quality customer service
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
- Strong verbal and written communication skills
- Ability to identify and resolve/escalate complex problems with minimal guidance
- Strong problem-solving and decision-making skills
- Proficient computer skills, especially Microsoft Office applications


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