This Enterprise Fraud Risk Manager position will identify opportunities to reduce fraud loss expenses, evaluate fraud mitigation strategy, distinguish strategy changes and identify process improvement opportunities for Enterprise Fraud Strategy.
These changes will be guided using continuous improvement principles, fraud risk assessments, implementing internal controls, cost benefit analysis and quantitative analysis of key operational measures.
Additionally, process mapping and enhancements to call center functions and procedures will be completed to drive expense reductions.
Leading financial cost-benefit analysis and vendor management are critical for delivery of identified solutions.
• Develop strategic approach for authentication, primarily in the call center channels, to combat fraudulent account takeover and reduce the amount of time dedicated to authentication in all channels.
• Responsible for monitoring and coordinating fraud risk management projects for the Enterprise Fraud Strategy covering all U.S. Bank products.
• Proactively identify technology, fraud product trends and evaluate if they can materially impact business goals and targets.
• Determine the level of fraud risk, develops policies and procedures used to evaluate and control fraud risk and analyze the potential profit/loss impact of the risk management strategies for Enterprise Fraud across all products.
• Identify opportunities to expand the existing “best in class” Enterprise Fraud mitigation tools and processes across all U.S Bank products.
• Evaluate risk mitigation vendor capabilities including establishing vendor solution performance objectives and conduct Request for Proposal (RFP) evaluation cycles.
• Develop proof of concepts for technology development, complete the financial/performance analysis needed to acquire the needed resources and shepherd the project through Capex or non-capex funding.
- Bachelor's or Masters' degree, or equivalent work experience
- Seven to ten years of risk management experience
- Three or more years of managerial/supervisory experience
- 5-10 years' experience in Banking products, fraud risk and operations management including but not limited to 24-hour banking, DDA (Debit Card, Checking, & Savings)
- Prefer a degree in a quantitative field such as economics, statistics, operations research, business analytics, financial mathematics or industrial engineering
- Strong analytical skills relative to evaluating fraud prevention infrastructure and forecasting fraud loss trends
- 7-10 years of Banking/Financial Services experience
- Project management skills and project team people management experience either dotted line or as a lead
- Experience in process mapping, lean management and/or continuous improvement cycles preferred
- Effective verbal and written communications skills
- Comprehensive knowledge of all departmental data sources
- SAS/SQL proficiency for data analysis and Microsoft Office experience
- Agile experience
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