U.S. Bank Job - 31131842 | CareerArc
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Company: U.S. Bank
Location: Portland, OR
Career Level: Associate
Industries: Banking, Insurance, Financial Services

Description

Provides primary support, escalation and resolution management for hardware, connectivity, and applications. Provides business partners and clients first level assistance for issues, procedures, and navigational support of U.S. Bank's Wealth Management & Security Services business lines and external Wealth Management clients. Scope of involvement spans technology issue identification, troubleshooting, problem referral/escalation, communication, and resolution. Distributes appropriate communications to WM&SS business lines through preferred bank technology.



Qualifications

Basic Qualifications
- High school diploma or equivalent
- One to three years of experience in the financial services industry

Preferred Skills/Experience
- Basic knowledge of Trust operations functions, processing systems, securities industry rules and regulations and procedures for the assigned areas
- Basic word processing, spreadsheet and database management skills
- Proven client service, problem-solving and organizational skills
- Ability to identify and resolve/escalate complex problems with minimal guidance
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Strong interpersonal, written and verbal communication skills


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