U.S. Bank Job - 37988580 | CareerArc
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Company: U.S. Bank
Location: Charlotte, NC
Career Level: Associate
Industries: Banking, Insurance, Financial Services


At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

The Workforce Planning Lead is responsible for the design and implementation of advanced workforce capacity planning and forecasting tools that deliver outcomes that translate into workforce projection and leveling needs. In this role, workforce planning manager will be both strategic and hands on and help shape build workforce planning capability in the bank. You will work backwards from our customers and establish a clearly defined planning process, enabling headcount planning across multiple dimensions, and delivering detailed and actionable progress to plan reporting to all stakeholders. This will involve working on process improvement and standardization of processes influencing demand forecasting and talent planning across various business lines. The outcome of this work has a direct link to the organization's growth and transformation over time.


  • Partner with HR business leaders to understand their headcount demands and provide insights from data analytics Key Influencer/Business Owner for workforce planning decision support systems.

  • Provides input and thought leadership on new tool capabilities and feature enhancements.

  • Partner with Talent Acquisition, HR and Finance partners to create short-term and long-term workforce forecasts.

  • Partner with Talent Management teams to build strong internal talent pipelines in keeping to business strategy and demand

  • Analyze drivers of significant forecast misses to continuously improve forecasting.

  • Assess technology needs to support our global workforce planning needs.

  • Analyze industry, enterprise-wide and business line trends relative to resource allocation and organization of talent.

  • Evaluate staffing implications of resource demand forecasts to determine if, when, and which type of staffing sources should be used to optimize cost effectiveness, operations efficiency, and delivery quality.

  • Lead strategic planning efforts utilizing exceptional problem solving, ownership, and follow-through.

  • Plan future projections of staffing needs (including scarce skills, retirement risk, upcoming skill demand, and forecast resource growth based on the organizational and business goals).

  • Manage and budget staff to utilize demand data and plan workforce size, composition, and acquisition timing.

  • Use external research and networks to understand key trends in workforce planning functions globally and trends' implications on talent strategy and programs.

  • Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.

  • Actively participates in any required corporate and business line training in these areas.

Basic Qualifications;

  • Bachelor's degree or equivalent experience.

  • 9 or more years of experience in resource management, including staff planning and capacity planning preferably in Human Resources or Technology and Operations environments.

Preferred Qualifications;

  • Requires extensive knowledge in budget forecasting and planning.

  • Possesses intellectual strength, strong analytical and conceptual abilities, and fundamental business knowledge.

  • Ability to develop and manage a standard planning process that articulates strategic, tactical, and financial goals, plans, and dependencies.

  • Demonstrates attention to detail, analytical, and problem -solving skills.

  • Demonstrates consulting, prioritization, planning, and project management skills.

  • Demonstrates effective oral, written and interpersonal communication skills.

  • Ability to work in an ambiguous environment by combining analytical rigor and judgement.

  • Strong communication skills both verbal and written (ability to present detailed analysis, assumptions, and recommendations succinctly to senior audiences)

  • Solid understanding of people metrics with ability to explain the data insights to business partners.

Take care of yourself and your family with U.S. Bank employee benefits.  We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve.  That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law
Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

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