UAMS Job - 45252891 | CareerArc
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Company: UAMS
Location: Little Rock, AR
Career Level: Mid-Senior Level
Industries: Healthcare, Pharmaceutical, Biotech


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  Type of Position: Management - Operations
Job Type: Regular
Work Shift:

Sponsorship Available:

Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

The safety of our team members at the University of Arkansas for Medical Sciences is our top priority. For this reason, successful applicants for this position must be fully vaccinated against Covid-19 or have an approved medical or religious exemption on file with our Student & Employee Health Services dept. UAMS will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

  • Health: Medical, Dental and Vision plans available for qualifying staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.  If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more:

For general application assistance or if you have questions about a job posting, please contact Human Resources at

Department: UAMS | ICE | CORE PA Clinical Command Center

Department's Website:

Summary of Job Duties: Under the direction of the Clinical Services Manager and the Director, the Care Manager/UM Review, Clinical Command Center is responsible for reviewing and analyzing information for medical necessity criteria for both internal and external transfers into UAMS. They serve as a liaison for any communication between sending hospitals' case managers and providers and UAMS Transfer Center RN and accepting physician. They will ensure there is insurance authorization for any patient transferred in who is out of network (unless EMTALA applies). They will work to facilitate timely acceptance of patients transferred into the hospital and to ensure any non-EMTALA patients have an accurate assessment of benefits. The Transfer Center Care Manager reviews patients for medical necessity, including both the level of care and the status, for any patient transferred into the hospital for acute care. This role will have working knowledge of EMTALA rules and regulations to ensure the proper handling of transferred patients from outside facilities. This role will also utilize Interqual to determine if requested services are clinically indicated and can be provided in a safe and efficient level of care based on illness, complications, and comorbidities.
KEY RESPONSIBILITIES (list primary functions of the position with the percent of time generally allocated to each; percent of time must equal 100%)

Daily Operations/Productivity: Review of all non-EMTALA transfers for transfer into the UAMS system. Liaise between the UAMS Transfer Center RN's and accepting physician/CMO and sending providers to ensure appropriate patient transfers Utilization of Interqual for the determination of medical necessity criteria being met. Key focus areas are inpatient to inpatient, in state or out of state transfers, and out of network transfers. Communicates with sending facilities around patient transport as it relates to transport to and from UAMS during acceptance and discharge. Identifies appropriate medical record documents prior to acceptance of transfer for review by both Care Manager and accepting provider. Verifies insurance to determine allowances for transfer to UAMS.

Quality and Process Improvement: Continued work with the Command Center and Transfer Center leadership teams to identify areas of opportunity for process improvement. Continuous work with Transfer Center RN's and RMO in the identification of patients requiring utilization review.

Customer Service: Interacts with and assists the public in a professional and friendly manner as needed. Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary. Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assist internal and external stakeholders as needed with exceptional customer service.

Minimum Qualifications (Essential for the job – the applicant must possess at the time of hire)

Bachelor's Degree in Nursing

3 or more years inpatient nursing/case management or utilization review experience.

Current, active Arkansas Registered Nurse Licensure

Certified Case Manager (CCM) or American Case Management Certification (ACM)

Knowledge of Interqual or Milliman Care Guidelines

Preferred Qualifications (Non-essential for the job –the applicant may possess at the time of hire) 

Education, general:

Master's Degree in Nursing

Experience, length in years and kind:

5-7 years inpatient/case management/utilization review experience, 1-2 years Transfer Center Case Management experience.

Licenses, certificates, or registration

Current, active Arkansas Registered Nurse Licensure, Certified Case Manager (CCM) or American Case Management Certification

Special knowledge, abilities and skills:

Knowledge of Interqual or Milliman Care Guidelines

Additional Information:

Constant Physical Activity:

Hear, Read, Concentrate, Think Analytically,

Frequent Physical Activity:


Occasional Physical Activity:

Bend, sit, crawl, crouch, kneel, stoop or reach overhead

Lift/Carry Weight: 11 - 25 Lbs. or more

Push/Pull Weight: 100 Lbs. or more

Physical Environment: Inside medical Facility

Noise Level: Moderate

Visual Requirements: Color discrimination, Depth perception, Far visual acuity
Near visual acuity


Biological, Dust, Fumes/Gases/Odors, Radiation, Sharp objects/tools

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status
Special Instructions to Applicants:

Recruitment Contact Information:

Please contact for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check, Sex Offender Registry, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity: Hearing
Frequent Physical Activity: Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Standing, Talking, Walking
Occasional Physical Activity: Feeling, Grasping, Kneeling, Lifting, Pulling, Pushing, Reaching, Sharps, Stooping
Benefits Eligible: Yes

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