Join a world-class academic healthcare system, UChicago Medicine, as the Director of Business Development on UCMC's Network Development team. This position is based primarily at our Hyde Park campus in Chicago, IL, but may require some travel around the Chicagoland area.
UChicago Medicine is committed to a patient-centric, efficient health care delivery system that focuses on quality, safety, service, and clinical excellence. The Director, Business Development is responsible for facilitating the expansion of clinical programs to off-campus settings in order to improve access and open new markets for program growth. This will include working closely with senior management and clinical leadership in the initial design of a distributed campus strategy; coordinating and/or performing analytic processes related to evaluating outreach options; continually identifying new opportunities for clinical program outreach, including collaborations with other teaching hospitals, community hospitals, diagnostic testing facilities, physician groups, community physicians, and payors.
The Director maintains a solid understanding of all UCMC clinical programs and the Chicago healthcare market. As well, the Director collaborates with managed care and marketing in monitoring trends which would influence business development strategies and activities. He/she assumes responsibility for establishing new business relationships, managing established relationships, and facilitating the introduction of senior leaders to key constituents in the Chicago market.
The Director works closely with members of UCMC's senior management team to facilitate business development activities. The Director works closely with the physician leaders, departmental administrators, management and staff from finance, revenue cycle, managed care, and marketing, and other leaders across campus. As well, the Director works closely with representatives from local regional physician groups, hospitals, community health centers, and various other provider representatives. Further, the Director will interact with representatives from other academic medical centers, professional organizations (UHC/FPSC, AAMC, Advisory Board, Sg2), and various independent contractors and consultants.
Essential Job Functions
- Distributed Campus Strategy:
- Assist senior management in developing, documenting, and continually refreshing principles and tactics to support a distributed campus strategy that effectively incorporates relationships with other hospitals and physicians/providers; creative relationships with other community partners; and the development of off-campus facilities.
- Understand industry, marketplace, organizational, and programmatic challenges, opportunities, and dependencies sufficiently to assist in providing strategic guidance.
- Develop recommendations for action plans that support desired principles.
- Lead, manage and/or participate in business development activities, collaborating with physicians and administrative leaders representing multiple constituencies.
- Participate in the creation of unique business relationships/ventures that support the overall UCMC business development strategy.
- Create and manage project workplans and timelines on multiple projects.
- Anticipate and/or work with relevant teams to identify any regulatory, political and legal issues that might arise in the development of business plans.
- Business Development Analytic Support:
- Lead, manage, and/or participate in various analytical exercises and other processes through which potential clinical partner affiliations and other arrangements are analyzed.
- This could include programmatic affiliations or arrangements with hospitals, potential acquisition and/or employment of physicians/physician groups, creation of joint ventures, and other unique arrangements that facilitate the expansion of UCMC clinical programs.
- Research industry information to understand healthcare trends and to compare financials and other benchmarks for academic medical centers and community hospitals.
- For relationships, physician group acquisitions, ambulatory sites, or other ventures that are under consideration, develop specific proposals and/or pro forma financial analyses for review by senior management, sufficient to enable meaningful evaluations of the ventures.
- Develop flexible financial models that analyze revenue streams and reimbursement to all providers (hospital, physicians, joint venture partners, etc) in order that funds flows can be clearly understood and modeled in several ways and with various scenarios.
- New Opportunities for Outreach and Community Partnerships:
- Identify opportunities that create productive, value-added, and profitable additions to the existing complement of UCMC clinical services.
- Assist in developing new relationships outside of the main campus, including collaboration with other teaching hospitals, community hospitals, diagnostic testing facilities, physician groups, physicians, and other providers.
- Develop and maintain a broad awareness of the healthcare provider community throughout Chicagoland and northwest Indiana in order to understand hospital and physician relationships, evolving opportunities, changes in structure or alignment, and other factors that could create opportunities or risks for UCMC both on campus and across the distributed business.
- Initiate and manage a systematic process for identifying business opportunities through market analysis of competition, review of referral patterns, market share changes, and other means.
- Understanding the full array of existing clinical programs and needs in order to be informed regarding priority outreach needs; include such factors in analyzing and determining priorities.
- Work with various team members as needed to understand licensure, staffing, zoning, governmental and other requirements and/or restrictions related to satellite operations, multispecialty ambulatory care centers, joint ventures, and any other new relationships or ventures.
- Build and improve upon community relationships in order to develop receptivity for new initiatives.
- Work closely with numerous members of the senior management team to successfully implement initiatives.
- Partner Relationship Management:
- Once a business relationship is established, serve as a liaison and relationship manager between UCMC and the community provider.
- While the nature and extent of such interactions will vary depending upon the nature of the relationship, in all cases the intent will be to provide a single, friendly, reliable portal through which the external party can access and communicate with UCMC.
- This will not diminish the existence of other communication channels, but rather is intended to create an opportunity for coordination.
- Maintain effective communication channels and serve in a coordinating role so that external parties do not need to navigate through various groups or parties at UCMC.
- Make periodic visits to external sites in order to maintain awareness and openness in the dialogue regarding opportunities, challenges, and additional potential synergies.
- Collaborate with operational management to address issues raised by partners, including those related to patient access, referring physician interactions, communication, inpatient transfers, service, etc; assist in developing action plans that will provide satisfactory solutions that maintain or strengthen the partner relationship.
- General Administration and Finance:
- Effectively manage the work unit; oversee and optimize staff; create and maintain a strong internal control environment; embrace UCMC service standards.
- Create and manage project workplans and timelines on multiple projects, adhering to stated deadlines; lead projects independently; frame issues succinctly and appropriately in order to develop and/or oversee an effective analytical approach; produce high-quality deliverables.
- Collaborate with institutional leadership to identify and develop strategic initiatives.
- Collaborate in the development of systems for the implementation of approved standards and institutional protocols.
- Support and facilitate creativity and innovation while embracing the ongoing pursuit of optimal quality and service.
- Create and manage the department budget; track and explain budget variances; request capital and operating resources as necessary.
- Develop and implement financial corrective action plans as needed.
- Participate in the identification of capital budget requests, including developing justifications and explanations related to new technologies.
- Recruit and retain a highly skilled team.
- Monitor and ensure staff compliance with UCMC policies and procedures, service standards, and other related protocols.
- Ensure appropriate and effective collaborations between staff and customers in order to support an optimal administrative experience.
- Create and maintain a harmonious and effective work unit, one that fosters communication, teamwork, cooperation, flexibility, respect, and diversity.
- Lead, organize, support and/or actively participate in a wide variety of UCMC Committees, as well as task forces and advisory groups as requested.
- Masters degree in Business, Health Care Administration, or related field, or MD degree, required
- At least 7-10 years experience in health care management, strategic planning, business development, or consulting, with significant experience in either an academic medical center environment or teaching hospital, and at least some exposure to community providers
- Demonstrated experience in developing strategies, creating business/financial plans, and synthesizing and interpreting financial data in a useful way
- Experience in establishing and/or developing productive and creative relationships with physicians/physician groups, hospital/health system administrators, and other health care industry leaders, including strategic alliances, joint ventures, and/or off campus ambulatory facilities
- Experience in identifying target markets for new business, and in developing profitable revenue streams
- Energetic, action oriented, diplomatic leader
- Excellent oral, written, presentation, and interpersonal skills
- Ability to generate and encourage creative ideas, innovative thinking and imaginative solutions to issues or problems
- High standards of performance, quality, credibility and integrity
- Capable of frequent multi-tasking, managing conflicting priorities, and adapting to changing demands
- Demonstrated ability to interact with a wide variety of members of the organization in ways that enhance understanding, respect, cooperation and problem solving
- Sufficiently versatile to address both broad/ strategic issues and the management of day-to-day tactics
- Keen ability to develop strong relationships with external parties, to listen to concerns, and to distill and convey such concerns appropriately in order to facilitate timely responses from a variety of internal constituents
- Willingness to challenge the status quo by encouraging openness to new ideas and changing existing strategies, structures, systems and processes to better utilize resources and take advantage of opportunities
- An uncompromising commitment to supporting an ideal patient experience
Apply on company website