United Rentals Job - 31545593 | CareerArc
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Company: United Rentals
Location: Charlotte, NC
Career Level: Mid-Senior Level
Industries: Construction, Housing, Real Estate


As a Customer Care Supervisor at United Rentals, you will ensure our customer care team effectively performs all their duties. You will be responsible for service objectives for internal and external customers. You will utilize your leadership skills to assist in coaching and developing our customer care team. Sound challenging and fun? Consider getting on the management track at United Rentals, the largest equipment rental company in the world. We'll provide the tools, the technology and the support you need to do the job right. You'll be proud of your employees and the work we all do in providing the equipment that helps build our communities. Additional duties include the following: * Supervise and monitor the team's daily performance and productivity * Assist manager with coverage of 24/7 operation as needed * Monitor phone service levels, Web Correspondence accuracy and turnaround time * Measure job performance based on departmental, individual goals and established key performance indicators * Identify training gaps and opportunities to enhance efficiencies and service * Ensure team provides exception service to all internal and external customers * Promote a positive and professional culture to bring out the best performance and morale of team members, and co-workers * Other duties assigned as needed * Bachelor's Degree preferred * Industry experience of 5 years. 1 of which must be in a supervisory role * Ability to effectively plan, organize, communicate, and delegate * Good communication and math skills (abstract reasoning) * Problem solving skills and ability to multi-task * Working knowledge of MS Excel, Word, PowerPoint, SURI, and general office equipment * Flexible to work any required hours * Must be able to work under minimum supervision * Occasional travel may be needed What's in it for you? Best in class benefits package which includes medical, dental & vision, 401(k) or RRSP, DPSP, paid time off, comprehensive training and development, and career growth opportunities. United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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