At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve – a promise we share with the professionals who make up our team.
Ranked by U.S. News & World Report as seventh in the country – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
UCSF Health's Department of Spiritual Care Services provides spiritual and emotional support to adult and pediatric patients, their loved ones, and UCSF faculty, staff, and students at three clinical campuses (Parnassus Heights, Mission Bay, and Mount Zion).
Our department is one of the largest in the Western U.S. and has been an integral part of UCSF's service and teaching mission since the early 1960's.
Chaplains are trusted and valued members of interdisciplinary teams in both inpatient and outpatient contexts, and our CPE program is distinctive for its creative and wide-ranging approach to helping people learn the art of spiritual caregiving.
This is a Limited Appointment position, with a duration of one year.
This role is for a relief Chaplain, meant to supplement existing staffing in the department of Spiritual Care Services.
The position requires variable shifts and shift lengths, during which the Chaplain will respond to urgent requests, and triage/refer requests to be met by full-time personnel on the following shift.
The position requires some shifts overnight (with use of an onsite sleep room), and the candidate must be flexible in reporting to Mission Bay or Parnassus campuses. Shift lengths and schedules will be negotiated with the Hiring Manager and/or her designee; shifts over 8 hours are eligible for overtime.
- Two (2) or more years of directly related experience
- Bachelor's degree in related area and / or equivalent experience / training
- Completion of at least one unit Clinical Pastoral Education, accredited by the Association for Clinical Pastoral Education
- Working knowledge of the clinical environment, and of the counseling and behavioral practices used in providing spiritual care to patients and family members
- Working knowledge of a variety of religious and spiritual traditions, and of giving appropriate spiritual care in a multi-faith clinical setting
- Working knowledge of the ethical and confidentiality issues involved with clinical chaplaincy
- Working knowledge of spiritual assessment models, solid spiritual assessment skills, and the ability to communicate, verbally and in writing, spiritual assessments of patients and families to the health care team
- Flexibility and adaptability to remain calm, and deal effectively with changing situations involving crises and stress
- Interpersonal skills and ability to work with and accept people of diverse beliefs, cultures, ethnicities, ages, and health conditions, as well as with colleagues on an interdisciplinary healthcare team
- Organizational, prioritization, and decision-making skills
- Written and verbal communications skills, computer proficiency, and working understanding of medical records
- Ability to establish connections with key persons quickly and function well in crisis / trauma situations, demonstrating compassion, flexibility, sensitivity, and command when needed
- Excellent pastoral judgment and triage skills
- The flexibility to orient and work at all UCSF Health locations
- Master's Degree in Theology, Divinity, Religious Studies, or its equivalent in relevant training / experience
- Ordination or commissioning by one's faith group to serve as a religious leader and endorsement or official recognition by that faith group to function as a Chaplain
- Eligible for certification with the Association of Professional Chaplains (APC), National Association of Catholic Chaplains (NACC), Neshama: the Association of Jewish Chaplains (NAJC), or the Canadian Association for Spiritual Care (CASC)
Living Pride Standards
- Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
- Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
- Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
- Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
- Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
- Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
- Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
- Picks up and disposes of any litter found throughout entire facility.
- Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
- Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
- Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Medical Center locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.
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