Delay Notice: Due to the current health crisis, candidate selection or hiring steps may be delayed.
UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.
Initial Review Date (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
Initial Review Date (IRD): 06-03-2021
Dept Marketing Statement
The UC Santa Cruz Financial Aid and Scholarship Office is dedicated to providing students and their families access to a broad range of aid programs to support their educational goals.
Uses skills as a seasoned, experienced financial service professional with a full understanding of student loan industry practices and financial aid office policies and procedures. Resolves a wide range of issues. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. The Senior Analyst represents the University to student and parent loan borrowers and serves as the primary contact to all private and federal loan agencies. They have responsibility for all aspects of the loan programs administered through the financial aid office with disbursements totalling more than $80 million annually, including keeping abreast of statutory and regulatory changes. Analysts in the unit are responsible for managing the receipt, issue resolution and reconciliation of financial aid funds received from external agencies including state, federal and private agencies and for ensuring accurate and timely delivery of funds to eligible students. Funds and student award data must be reconciled in multiple databases including the campus financial and student systems as well as in federal and state databases. Additional financial services duties include journal and invoice processing and check deposit.
Pay, Benefits, & Work Schedule
Salary Information: $60,000 / Annually
No. of Positions: 1
Benefits Level Eligibility: Full
40 hours weekly
Employee Classification: Career Appointment
Job End Date: None
Work Location: UC Santa Cruz Main Campus
Union Representation: None
Job Code Classification: 004628 (FINANCIAL SVC ANL 3)
Manages federal and private loan programs. Applies financial services concepts (i.e., accounting, accounts receivable, accounts payable and billing), to resolve issues, reconcile funds, and prepare business process procedures and policy recommendations.
Recommends and implements quality customer service standards and procedures to affect various constituencies, including internal department, students and external vendors. Prioritizes response to borrower, and partner inquiries in an efficient and timely manner.
Interprets federal and private loan policies and advises customers accordingly. Assesses and recommends to management changes as needed to ensure financial processes maintain compliance with federal and state requirements and internal financial / audit policies.
Provides analyses for complex summaries and proposals relative to a diverse range of topics to include new financial procedures and / or services, changes in legal regulations, campus policy, etc.
Provides guidance to team members on financial processing functions which may include accounts payable, accounts receivable, recharge billing and cashiering.
Applies a wide variety of internal and external policies and regulations to address a range of issues such as regulatory compliance, recovery of cash, risk management, and the organized implementation of a diverse range of financial services. Review and approve financial data and transactions.
Participates in moderately complex audits of processes and recommends changes to processes. Ensures that the appropriate internal controls are addressed, maintained and strengthened to protect University resources.
Documents procedures for financial activities used in the administration of financial aid funds
Helps train staff and creates effective teamwork environment on the certification and origination of parent and outside agency loan processes during peak periods.
- Bachelor's degree in related area and / or equivalent experience / training.
- Thorough knowledge of financial processes, policies and procedures.
- Thorough knowledge of financial data management and reporting systems.
- Strong proficiency in the use of spreadsheet and database software.
- Strong interpersonal skills, service orientation and active listening skills.
- Effective verbal and written communication skills.
- Strong analytical skills, critical thinking, attention to detail, and organizational skills.
- Experience multi-tasking in a high volume environment.
- Experience as an effective member of a team.
- Requires the capacity for self-direction and self-correction; ability to devise new and improve existing procedures and methods and to plan and communicate effectively with staff.
- Experience adapting to changing priorities.
- Leadership skills to provide guidance, coaching and mentoring to professional and support staff.
- Working knowledge of policies and procedures for financial aid programs.
- Knowledge of loan programs and fiscal processes involved in federal, state, state, and institutional loan programs.
- Knowledge of the Federal COD and ELM systems.
- Knowledge of Peoplesoft Campus Solutions, Financial Aid & Customer Accounts modules.
- Selected candidate will be required to pass a pre-employment criminal history background check.
All UCSC employees must know and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
How to Apply
Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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