University of California Job - 35136089 | CareerArc
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Company: University of California
Location: San Diego, CA
Career Level: Associate
Industries: Government, Nonprofit, Education


Under direction, incumbent is responsible for maintaining quality customer service standards for Ambulatory Care Operations. Duties involve problem solving, role model excellent communication skills with a focus on teamwork and collaboration and professionalism that supports all aspects of UCSD Core Values. General duties include report writing, data analysis, curriculum development, training, and telephone call evaluations.


  • Bachelor's Degree in business, healthcare administration or related area; and/or equivalent experience/training.

  • A minimum of two (2+) or more years of relevant experience.

  • Demonstrated experience and proven success in clinic medical billing practices including coding, billing systems and documentation requirements.

  • Knowledge of ambulatory care clinic practice management including patient care workflows and processes. Strong understanding of medical terminology and clinical knowledge of clinic practice area.

  • Effective verbal and written communication skills. Ability to present information clearly and professionally. Ability to make oral presentation/lectures in a classroom setting.

  • Excellent leadership and team building skills and ability to coach, mentor, cross-train and assist team members.

  • Good organizational and time management skills and ability to work in a fast pace environment and prioritize competing tasks and demands.

  • Must be proficient with Windows-style applications, various software packages specific to role and keyboard.

  • Ability to maintain the confidentiality of patient and personnel-related information and exhibit a high degree of professional excellence characterized by sound independent judgment, reliability, initiative, flexibility and a high standard of ethics.

Preferred Qualifications

  • Five (5) years working experience in healthcare.
  • Epic Experience.
  • Knowledge of designing, planning, and implementing training related materials in an ambulatory call center setting.

Special Conditions

  • Must be able to work various hours and locations based on business needs.
  • Employment is subject to a criminal background check and pre-employment physical.

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