Under direction, incumbent is responsible for maintaining quality customer service standards for Ambulatory Care Operations. Duties involve problem solving, role model excellent communication skills with a focus on teamwork and collaboration and professionalism that supports all aspects of UCSD Core Values. General duties include report writing, data analysis, curriculum development, training, and telephone call evaluations.
Bachelor's Degree in business, healthcare administration or related area; and/or equivalent experience/training.
A minimum of two (2+) or more years of relevant experience.
Demonstrated experience and proven success in clinic medical billing practices including coding, billing systems and documentation requirements.
Knowledge of ambulatory care clinic practice management including patient care workflows and processes. Strong understanding of medical terminology and clinical knowledge of clinic practice area.
Effective verbal and written communication skills. Ability to present information clearly and professionally. Ability to make oral presentation/lectures in a classroom setting.
Excellent leadership and team building skills and ability to coach, mentor, cross-train and assist team members.
Good organizational and time management skills and ability to work in a fast pace environment and prioritize competing tasks and demands.
Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
Ability to maintain the confidentiality of patient and personnel-related information and exhibit a high degree of professional excellence characterized by sound independent judgment, reliability, initiative, flexibility and a high standard of ethics.
- Five (5) years working experience in healthcare.
- Epic Experience.
- Knowledge of designing, planning, and implementing training related materials in an ambulatory call center setting.
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
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