University of California Job - 31503712 | CareerArc
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Company: University of California
Location: San Francisco, CA
Career Level: Associate
Industries: Government, Nonprofit, Education


At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve – a promise we share with the professionals who make up our team.

Ranked by U.S. News & World Report as seventh in the country – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Department Description

The gift store, called the Gift Box, is located on the first floor of the hospital at 505 Parnassus Ave., in San Francisco.

The store has a wide selection of merchandise including baby clothes, balloons, books for adults and children, chocolates, fresh flowers and plants, greeting cards, jewelry, magazines, pottery, stuffed animals and toys.

Phone orders can be made between 10 a.m. to 2 p.m. Monday to Friday, and gift store staff will arrange delivery to hospital patients.

Job Summary

In a relatively fast paced, multi-tasked environment, the gift shop associate conducts retail sales, maintains the general upkeep, security and safety awareness in the shop environment.

The incumbent shall provide excellent customer care by assisting with general inquiries and assistance while working with the gift shop team to achieve operations objectives. Maintains the objectives of the medical center and department.

Understands the mission of UCSF Medical Center and applies the mission to the customer experience and the merchandising of product.

Required Qualifications
  • Two years retail customer service experience
  • Ability to work in a fast paced environment while serving customers, answering questions and solving problems that arise either on the sales floor or from the online store
  • Accuracy in not only processing transactions, but in coordinating information to create a great customer experience
  • Key skills in communication, ethics, sense of urgency and honesty when resolving issues
  • Ability to multi-task with as many as (5) customers at a time
  • Cash handling experience: cash registers, POS, credit card terminals and cash reconciliation
  • Visual merchandising, display and space management talent
  • Ability to safe keep merchandise, sales floor security both theft and environmental
  • Provides assistance in product receiving, pricing, restocking and product placement
  • The flexibility to orient and work at all UCSF Health locations

Preferred Qualifications
  • Associate's or Bachelor's Degree in Fashion Merchandising, Business, or equivalent; three years of demonstrated progressive retail experience may be in lieu of a degree
  • Previous experience in a healthcare retail environment
  • Proficiency in using computer systems for tasks such as payroll, word processing, spreadsheets, and point-of-sale systems

  • N/A

Living Pride Standards

Service Excellence

  • Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
  • Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
  • Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
  • Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
  • Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
  • Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

  • Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
  • Picks up and disposes of any litter found throughout entire facility.
  • Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
  • Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
  • Protects the physical environment and equipment from damage and theft.

The flexibility to orient and work at all UCSF Health locations is required.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.

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