The Gateway Manager is responsible for managing the daily Gateway Air, Ramp, and Hub operations. He/She ensures efficiency in planning, daily operations, auditing, administrative, and on time air operations. This position supports workplace safety and ensures acceptable service levels. He/She maintains a well-trained workforce and adequate staffing levels to support operational demands. This position manages others in the department.
The Gateway Managerobserves Gateway work methods to determine effectiveness. He/She reviews and analyzes reports (e.g., Package report, Service Exception Analysis System [SEAS] morning report, etc.) to identify trends impacting the Gateway. This position analyzes the amount and effectiveness of the Job Hazard Analysis (JHA) checklist to ensure completion by work area. The Gateway Manager identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development. He/She collaborates with Region and Air groups to negotiate vendor contracts for governance of service agreements.
Develops a master operating plan (MOP) for Air operations and small Feeder aircraft to foster efficient uses of facility and equipment.
Gathers information from various communication sources (e.g., phone messages, e-mail, regular mail, etc.) to identify urgent issues for addition to the QIP report.
Trains employees and managers on proper safety procedures (e.g., body mechanics, equipment usage, injury prevention, hazardous material collection, etc.) to certify performance.
Manages resources and people processes (e.g., Quality Performance Review [QPR], Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures.
Conducts quarterly review audits to ensure proper service levels are met.
- Air Operations Tools and Equipment Knowledge: Demonstrates a broad knowledge of tools and equipment used to load/unload aircraft; inspects the condition of air operations equipment before and after use; describes, in general terms, the impact of equipment malfunctions on the ability to load/unload aircraft.
- Detail Orientation: Distinguishes between “big picture” concepts and comments and specialized, smaller specific facts associated with work; notes the specifics of events and experiences; explains, in general, how details impact end goals or outcomes; ensures that work is completed accurately and with the appropriate level of detail.
- Health and Safety Knowledge: Demonstrates a working knowledge of injury and crash prevention techniques; demonstrates a working knowledge of job methods; identifies root causes of injuries/auto crashes and recommends appropriate prevention activities; identifies and corrects unsafe work practices and conditions.
- Hub Operations Knowledge: Demonstrates a detailed understanding of processes, procedures and methods for hub operations; demonstrates a broad knowledge of tools, equipment and technology used in hub operations; identifies root causes of recurring issues within hub operations; describes the general structure of hub operations.
- Incident Investigation: Applies established procedures for responding to incidents; determines and documents information pertinent to incidents; communicates resolutions or results to stakeholders.
- Labor Relations Knowledge: Demonstrates an understanding of labor contract provisions; identifies typical root causes of employee issues; resolves routine labor issues; recommends changes that enhance labor relations.
- Legal, Regulatory, and Compliance Knowledge: Responds to compliance problems and identifies appropriate actions; identifies people needed to resolve compliance problems and collaborates to develop corrective action plans; identifies programs that reduce risk and enhance safety; explains implications to changing laws and regulations.
- Small Package Operations Knowledge: Demonstrates a detailed understanding of processes, procedures, and methods within small package operations; demonstrates a broad knowledge of tools, equipment, and technology used in small package operations; identifies root causes of recurring issues; describes the general structure of small package operations.
- Solicits and Gathers Information: Demonstrates a working knowledge of techniques for soliciting and gathering information; identifies appropriate sources of information.
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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