UPS Job - 43369504 | CareerArc
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Company: UPS
Location: Alpharetta, GA
Career Level: Mid-Senior Level
Industries: Transportation, Logistics, Trucking

Description

Job Summary

This position leads the creation of a logical and easily navigable user experience, including user interfaces, navigational rules, information organization, site maps, and planning as it relates to the customer's experience on ups.com. The incumbent uses industry standard design methodologies, customer research data, analytics, and website heuristics to design interactive web application interfaces for ups.com. This role supervises others within the department.

This position conducts research on current web design/user experience best practices to facilitate process improvements within the user experience team and collaborates with the cross-functional teams to update the user design standards and develop new technology prototypes. The incumbent serves as the interaction design Subject Matter Expert (SME) for cross-functional teams to provide a consistent user experience across all of ups.com. This role discusses potential impacts with business sponsors to assess business needs and strategic goals in addition to providing resource estimates to cross-functional teams to confirm support of project initiatives.

Responsibilities

  • Partners with Customer Technology and Marketing sponsors to transform new product or application improvement ideas into project definition documents supported by marketing and usability research
  • Designs annotated wireframes, screen flows, and interaction concepts to provide user experience, business-initiated design changes to the application team for functional development
  • Presents wireframe mockups and prototypes for team review (e.g., project sponsors, application architects, business analysts, etc.) to ensure comprehension and agreement of changes prior to functional requirements development
  • Persuades cross-functional teams, using usability research evidence and user experience guidelines, to incorporate long-range user interface design goals into ups.com design strategy
  • Attends requirements meetings to understand business needs, user cases, project objectives and project scope
  • Provides user experience feedback to cross-functional teams to support the creation of new application functionality and expected design impacts
  • Reviews and approves business/functional requirements documentation to represent social/digital communications acceptance of documented design details and resolutions
  • Determines the need for usability research based on project definition documents or business requirements to facilitate usability test execution tasks (e.g., screener questionnaires, test scenarios, data analysis requirements, etc.)
  • Participates in the design and execution of research studies to collect data about customer interactions
  • Analyzes customer interaction data to develop optimal user experience reports that support customer and business needs
  • Presents report analyses to cross-functional teams to incorporate overall strategic user experience standards into ups.com

Preferences

  • Works with internal research team to design and plan research studies; creates wireframes and prototypes for use in research studies; participates in the creation, review, and approval of research survey questions; analyzes research results to identify key insights and improve usability of applications
  • Drafts standard specialized/technical documents using templates and job aids; considers the end-user's perspective when creating technical documents; works with content strategist to get draft copy finalized and approved for use in application interfaces
  • Leverages technological knowledge to achieve business objectives; resolves technological issues impeding work; adapts technological information, facts, or data to varying situations/groups; recommends changes to technological approach based upon knowledge of trends and best practices
  • Understands the basics of HTML and CSS, uses understanding of HTML and CSS to influence design recommendations, works with developers to ensure designs are understood and function appropriately
  • Minimum 3 years of experience designing user interfaces and flows for transactional systems
  • Master's Degree (or internationally comparable degree)
  • Experience delivering presentations to senior management, communicating strategic vision, and defending design decisions (e.g., new technology concepts, supported research data, potential project ideas, etc.)

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law


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