The Loan Servicing Specialist will be responsible for escrow processing and analysis, and paid loan processing and payment applications for the loan operations department. Responsibilities include but are not limited to:
- Research missing or misapplied loan payments.
- Process loan payment reversals.
- Provide payoff letters.
- Handle customer inquiries or research.
- Assist Lender's to resolve customer complaints or issues.
- Answer incoming customer phone calls.
- Perform maintenance on payment schedules, rates and billing records.
- Set up ACH & AFT records.
- Complete change of address requests.
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