Vanderbilt University Medical Center Job - 29063948 | CareerArc
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Company: Vanderbilt University Medical Center
Location: Nashville, TN
Career Level: Mid-Senior Level
Industries: Healthcare, Pharmaceutical, Biotech


Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.


Click Here To View The VUMC Promise of Discovery


Department/Unit Summary

At the Vanderbilt Eye Institute, we strive to make life better for adults and children with eye conditions including glaucoma, vision loss and diseases of the retina. We treat patients from across Tennessee and the Southeast. Our doctors, researchers and support staff use the latest technologies and methods, and we conduct vital vision research that translates to better treatments.


The Vanderbilt Eye Institute is a leader in quality eye care. We offer the latest technologies and methods while conducting innovative research to improve patients' lives and prevent vision loss.


We work hard each day because your eyes are important to us.


The Vanderbilt Eye Institute attracts some of the most talented doctors and researchers in the country. Our subspecialty ophthalmologists have completed a minimum of one year of fellowship training after residency and are board eligible or board certified by the American Board of Ophthalmology.


Vanderbilt Eye Institute's award-winning research staff collaborates with our doctors as well as other Vanderbilt departments to pursue discoveries that enhance the vision of patients everywhere.


Your Role:

Assists customers in the selection of frames and other optical needs under occasional guidance. Assists in promoting the services of the department. Collaborates with the manager to market programs and products both internally and externally. Provides leadership and serves as an expert role model in daily business operations including educating/training others on skills and knowledge related to this job role.


Preferred Education, Skills, and Experiences:

·       High School Diploma / GED required

·       Experience working at an eye care facility

·       3 years of experience



  • Assists customers in the optical shop; assists with selection of products and all other optical needs; fit, repair, and dispense eyewear.
  • Maintains order and stock; properly document all transactions (sales, accounts receivable, returns, defects, warranties, etc.).
  • Oversees and collaborates with manager to ensure all business functions are completed timely and efficiently.
  • Ensures proper and accurate EPIC system utilization (check-in, check-out, and batching).
  • Ensures proper Star Panel documentation and process. Serve as leader/role model to dispensing opticians in this area of job role.
  • Interacts with the patient in a professional manner using AIDET techniques; serve as a role model/leader in patient interactions.
  • Leads team in maintaining a clean and organized sales floor and lab; ensure proper product cleanliness and placement; and EOC guidelines. Accountable to manager for final EOC outcomes.
  • The responsibilities listed are a general overview of the position and additional duties may be assigned.


OPTICAL PRESCRIPTION FULFILLMENT & DISPENSING (INTERMEDIATE):- Demonstrates mastery of prescription fulfillment in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering prescriptions without requiring support and instruction from others. Able to train and educate by setting the example, giving instruction, providing leadership, and generally raising the level of performance of others while on the job.

CUSTOMER SERVICE - (INTERMEDIATE):- Keeps management informed on all aspects of one or more projects. Takes personal responsibility to ensure external and internal customer satisfaction is met despite pressures and/or significant obstacles. Discusses options with customer for alternative ways to meet expectations cost-effectively and efficiently. Commands respect and confidence from customers, and identifies, influences and creates business opportunities. Negotiates with customers for changes in service levels, understanding the business rationale for those changes. Deals with unexpected customer demands smoothly and without conflict.

OPHTHALMIC DISORDERS (ADVANCED):- Demonstrates the uppermost levels of expertise in applying knowledge/care of ophthalmic disorders in challenging and complex situations. Often takes a lead role in highly pressurized situations when there is a need to achieve results. Consistently delivers ophthalmic disorders services in a creative and imaginative manner while setting a standard for others. Actively participates in outside professional organizations and forums. Contributes in the development of ophthalmic disorders best practices for the organization.


  • Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance.
  • Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment.
  • Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area.
  • Team Interaction: Provides informal guidance and support to team members.



  • - Develops Self and Others: Invests time, energy and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
  • - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
  • - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.


  • - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
  • - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
  • - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.


  • - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
  • - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
  • - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.


  • - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
  • - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
  • - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.


  • - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
  • - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
  • - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements

Position Shift:

·       This position is Monday – Friday (Days); however, this is a PRN (as needed) position as business dictates. 


VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:


·       US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology (Bill Wilkerson Center), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training

·       Truven Health Analytics: among the top 50 cardiovascular hospitals in the U.S.

·       Becker's Hospital Review: one of the "100 Greatest Hospitals in America"

·       The Leapfrog Group: grade "A" in Hospital Safety Score

·       National Institutes of Health: among the top 10 grant awardees for medical research in the US

·       Magnet Recognition Program: Vanderbilt nurses are the only group honored in Tennessee

·       Nashville Business Journal: Middle Tennessee's healthiest employer

·       American Hospital Association: among the 100 "Most Wired" medical systems in the US


Our Nursing Philosophy

We believe highly skilled and specialized nursing care is essential to Vanderbilt University Medical Center's mission of quality in patient care, education and research. We believe nursing is an applied art and science focused on helping people, families and communities reach excellent health and well-being.


Achieve the Remarkable

Learn more about VUMC Nursing:

·       Nursing Careers:

·       Benefits:

·       Our Nursing Philosophy:

·       Our Nursing Leadership:

·       Shared Governance:

·       Education & Professional Development:

·       Life In Nashville:

·       VUMC Nursing:




This position requires a High School Diploma or GED (or equivalent experience) and 3 years working under a licensed optician and/or completed two (2) years in an Accredited Optician Program.

Licensure, Certification, and/or Registration (LCR):

  • Licensed Discipline Specific Required

Additional Qualification Information:

  • DPO or LDO License Required

Physical Requirements/Strengths needed & Physical Demands:

  • Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.


  • Occasional: Walking: Moving about on foot.
  • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
  • Occasional: Lifting over 35 lbs: Raising and lowering objects from one level to another, includes upward pulling over 35 lbs, with help of coworkers or assistive device
  • Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
  • Occasional: Push/Pull: Exerting force to move objects away from or toward.
  • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
  • Occasional: Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces
  • Occasional: Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms.
  • Occasional: Kneeling:Bending legs at knees to come to rest on knee or knees.
  • Occasional: Crouching/Squatting: Bending body downward and forward by bending legs and spine.Reaching above shoulders: Extending arms in any direction above shoulders.
  • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
  • Frequent: Sitting: Remaining in seated position
  • Frequent: Standing: Remaining on one's feet without moving.
  • Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.
  • Frequent: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
  • Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
  • Frequent: Bimanual Dexterity: Requiring the use of both hands.


  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
  • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
  • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
  • Continuous: Smell: Ability to detect and identify odors.

Environmental Conditions

  • Occasional: Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area.

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