Vanderbilt University Medical Center Job - 31266714 | CareerArc
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Company: Vanderbilt University Medical Center
Location: Nashville, TN
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech


JOB DESCRIPTION Senior Call Center Server Administrator plans and administers installation and configuration of the call center application servers independently. Provides support for system performance, security and reliability. Leads during the planning phase of new initiatives. Implements large/multiple development projects. Functions as lead on projects. May lead teams. Coaches development of other staff.


  • Develops or configures programs to automate routine tasks.
  • Installs, maintains and administers application server environments.
  • Performs application deployments to pre-production and production environment.
  • Provides applications and projects with expert-level technical guidance.
  • The responsibilities listed are a general overview of the position and additional duties may be assigned.


SERVER ADMINISTRATION (ADVANCED):- Demonstrates high levels of expertise in applying the skill in challenging and complex situations. Often takes a lead role in highly pressurized situations when there is a need to achieve results. Consistently delivers products and services using the skill in a creative and imaginative manner while setting a standard for others. Actively participates in outside professional organizations and forums.

SERVER INSTALLATION AND UPGRADE (INTERMEDIATE):- Has the ability to install software using vendor-supplied and company-developed procedures. Demonstrates the ability to use core utility programs in the installation and maintenance of systems. Demonstrates the ability to quickly analyze and resolve problems that may arise during a software installation. Demonstrates the ability to create and use complex utility programs to facilitate software installations.

SERVER MONITORING AND TUNING (ADVANCED):- Demonstrates high levels of expertise in applying performance metrics in challenging and complex situations regarding performance problems. Able to interpret performance information and make recommendations. Often takes a lead role in highly pressurized situations when there is a need to achieve results and researches metrics in new areas for potential use. Plans performance and stress tests.

SERVER SECURITY (INTERMEDIATE):- Has extensive knowledge of the components of security and is able to install security products and systems. Able to describe security practices to users and management. Demonstrates mastery of security in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering security products and services without requiring support and instruction from others.


Position Qualifications:

  • Bachelor's Degree and 5 years of experience
  • Call Center Technology, Cloud Applications, CISCO Network Devices, Network Designing

Department/Unit Summary:  

Click Here To View The VUMC Promise of Discovery


Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.


VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:


VUMC Recent Accomplishments


Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

  • US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology (Bill Wilkerson Center), 9 adult and 9 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
  • Truven Health Analytics: among the top 100 hospitals in the US
  • Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
  • The Leapfrog Group: grade "A" in Hospital Safety Score
  • National Institutes of Health: among the top 10 grant awardees for medical research in the US
  • American Association for the Advancement of Science: 12 faculty members elected fellows in 2014
  • Magnet Recognition Program: Vanderbilt nurses are the only group honored in Middle Tennessee
  • Nashville Business Journal: Middle Tennessee's healthiest employer
  • American Hospital Association: among the 100 "Most Wired" medical systems in the US




Bachelor's Degree and 5 years relevant experience

    Additional Qualification Information:

    Physical Requirements/Strengths needed & Physical Demands:

    • Sedentary category requiring exertion up to 10 lbs. of force occasionally and uses negligible amounts of force to move objects. Sedentary work involves sitting most of the time.


    • Occasional: Standing: Remaining on one's feet without moving.
    • Occasional: Walking: Moving about on foot.
    • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
    • Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
    • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
    • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
    • Frequent: Sitting: Remaining in seated position
    • Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.
    • Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
    • Frequent: Bimanual Dexterity: Requiring the use of both hands.


    • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
    • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
    • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
    • Continuous: Smell: Ability to detect and identify odors.

    Environmental Conditions

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