Westaff Job - 30988941 | CareerArc
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Company: Westaff
Location: Hamden, CT
Career Level: Associate
Industries: Recruitment Agency, Staffing, Job Board


Westaff has a Full Time, Temp to Perm opening in Hamden, CT

Customer Relations Rep!


Position Summary:

The Customer Service Representative's highest purpose is to exceed customer expectations by consistently providing them with exceptional service in a professional and pleasant manner.

  • Promote customer satisfaction by proactively addressing any needs they may have in a professional and personable manner.
  • Quote, enter orders and process orders for customers and then follow up on the status of customer's orders.
  • Support the sales team to increase new business to and retain existing business with the company.
  • Expedite orders when possible to meet customer requirements.
  • Provide an overall professional experience when handling phone calls (including phone quality, transfers, personalization, etc.)
  • Travel to customer sites with sales (only when requested).
  • Participate with any cross training (and new employee) initiatives - back up support for expediter and clerical departments.
  • Efficiently navigate and understand vendor manuals, pricing sheets and discounts schedules.
  • Perform basic customer applications when all information is provided, if necessary information is not provided, have enough knowledge of products to assist the customer in finding the required information.
  • Familiar with BPE and vendor websites to efficiently support the customer requests and day to day job responsibilities.
  • Participate in scheduled vendor training.
  • Efficiently operate ERP system.
  • Escalate customer to manager if customer is unhappy with the service they are receiving or if they have unattainable requirements.

Job Requirements

Minimum requirements for the Customer Relations Rep

  • High School diploma, College Degree preferred
  • 2 years of experience in a related field (Customer Service, Inside Sales, etc.)
  • General familiarity with functions of pumps/tanks/instrumentation/valves/fluid handling products
  • Familiar with Computers/ software and MS Office package (Excel, Word, Power Point)
  • Familiar with EPICORE - P21 ERP System (preferred
  • Team - oriented
  • Problem Solving /Logical thinking
  • Multi-tasking
  • Time management
  • Follow-through
  • Detail-oriented
  • Strong Interpersonal Skills
  • Strong Computer Skills
  • Excellent Written and Verbal Communication
  • Foresight
  • Negotiation
  • Self-starter/Self-directed
  • Organization

 Apply on company website