Yardi Systems Job - 29215708 | CareerArc
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Company: Yardi Systems
Location: Austin, TX
Career Level: Associate
Industries: Technology, Software, IT, Electronics

Description

As part of the team, the Associate Technical Account Manager will support our clients during the implementation and ongoing use of our products. Because this is a new team, each team member will also contribute to the structure and processes of the team. This is an ideal entry-level role for a smart, driven individual who is interested in driving the direction of a growing team.

Responsibilities

  • Implements the Yardi suite of software products by assisting clients with system implementation, training, and technical support
  • Researches, analyzes and resolves software issues
  • Supports software product customization based on client requirements
  • Performs data mapping and conversions
  • Performs system and business process reviews and other service reviews and makes recommendations on best practices
  • Works on a regular basis with Yardi internal resource teams to include: training, conversion, sales and development

Requirements

  • Bachelor's degree in Economics, Business, Math, Statistics or Information Management preferred
  • Experience setting and managing client expectations
  • Superior verbal and written communication skills
  • Project Management, Accounting, or Property Management experience/background
  • Solid Proficiency in MS Office Suite and Outlook
  • Knowledge in three of the following areas: Property Management, Accounting, Microsoft Windows, Technical Support, SQL, HTML/ASP
  • Prior experience with property management software or real estate software highly desirable
  • Prior experience with Yardi software highly desirable
  • Highly organized, with ability to track, manage and follow through on a variety of tasks during the typical day/week
  • Tenacious about understanding the root of client issues and providing resolutions
  • Highly motivated to excel and grow professionally
  • Regular attendance and a regular work schedule is an essential function of this job
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