Yardi Systems Job - 31761490 | CareerArc
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Company: Yardi Systems
Location: Waltham, MA
Career Level: Associate
Industries: Technology, Software, IT, Electronics

Description

The Quality Assurance Analyst is responsible for conducting audits of internal Operations processes and reporting results to further improve the quality of services provided to our clients. Much of the Quality Assurance Analyst's time will be spent monitoring and scoring calls/transactions, creating and analyzing metrics for performance management, recommending solutions, communicating effectively, cooperatively and persuasively.

Much of the Quality Assurance Analyst's time will be spent monitoring calls/transactions, providing actionable data to management on a Monthly basis, ensuring quality standards are being maintained, assisting with the development and maintenance of performance reports and keeping abreast of processing changes and processing rules through ongoing training. Reponsibilities include but are not limited to:

Responsibilities

  • Monitor and score calls/transactions in a timely manner resulting in meeting provided deadlines
  • Audit the creation of new client accounts and report findings back to appropriate teams
  • Identify and analyze trends and recommend solutions
  • Create, analyze, and present reports
  • Communicate effectively, cooperatively and persuasively
  • Nurture a cooperative, team-oriented environment
  • Treat all employees and clients with respect and professionalism
  • Prioritize and execute tasks within a fast-paced environment
  • Escalate quality issues to Manager/Team Leader, when applicable

Requirements

  • Bachelor's Degree or Equivalent work experience
  • Proficiency in MS Office including Excel
  • Two (2) or more years of experience with Yardi Resident Screening preferred
  • Proficient with analytical tools, knowledge of data analysis methodology, use of presentation software preferred
  • Knowledge of Federal Fair Housing Laws and general knowledge of the multifamily industry a plus
  • Excellent written, verbal, analytical and communication skills a plus
  • High level organizational and time management skills with a keen attention to detail preferred
  • Ability to nurture a cooperative, team-oriented environment preferred
  • Ability to treat all employees and clients with respect and professionalism a plus
  • Ability to prioritize and execute tasks within a fast-paced environment a plus
EOE Race/Gender/Disability/Vets

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