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Jobs at ResultsCX

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Sourcing Associate

ResultsCX - Lapu-Lapu City, Central Visayas, Philippines

Description The Sourcing Associate is responsible for evaluating, analyzing, implementing, and administering sourcing initiatives to generate quality leads and drive interest from potential talents. We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX! In this role you will: Implement sourcing activities such as, bu...

Sr. Telecommunication Engineer

ResultsCX - Cainta, Calabarzon, Philippines

Description As Senior Telecom Engineer you will work on multiple ACD supporting 30+ global contact centers for production agents and admin users. You will be part of the Telecommunication Solutions and Design team to work on telecom solution architecture and new implementation. This also involves maintaining and monitoring current system, design and suppo...

Real Time Analyst

ResultsCX - United States of America

Description The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals. We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX! In this r...

Director, Workforce Management

ResultsCX - Pasig, NCR, Philippines

Description Director, WFM The WFM Director provides vision and leadership to the Results organization in areas of Real Time Management, Intraday Analysis, Forecasting and Scheduling, Capacity Planning and Login Administration. In this role you will: Directly manages a team of planning and tactical analysts. Create strategic recomme...

Director, Site Operations

ResultsCX - Pasig, NCR, Philippines

Description Our Director, Site Operations will deliver excellent operational performance by managing the site KPI's and creating an environment for the site's success. If you can do this while improving site profitability, this may be the position for you. You will have the opportunity to develop high potential managers within our organization, drive call center success a...

Real Time Analyst

ResultsCX - Pasig, NCR, Philippines

Description The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals. We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX! In this r...

Associate Director, Site Operations

ResultsCX - Pasig, NCR, Philippines

Description The Associate Director, Site Operations manages specific site and responsible for ensuring center excellence, driving performance and manages day-to-day operations of the site. In this role you will: Manage day to day operations and overall performance. Ensure compliance to client and company requirements. Driving results that meet and ex...

Quality Assurance Manager

ResultsCX - Pasig, NCR, Philippines

Description The Quality Assurance Manager ensures that all client goals related to providing monitoring and feedback from transactions, reporting, and management of the Quality Team are met in all of Results' Quality Programs. The incumbent in this position is also responsible for ensuring that assigned Quality Teams from every account/client achieve their weekly goals, p...

Senior Operations Manager

ResultsCX - Lapu-Lapu City, Central Visayas, Philippines

Description Our Senior Operations Manager is responsible for the day-to-day operations of a multi-client site where FTE justifies, while achieving a high level of performance and profitability. Establishes priorities, standards and performance objectives. Selects trains and provides work guidance for floor Supervisors. Maintains cost/productivity records. In this ro...

Human Resources Associate

ResultsCX - United States of America

Description Human Resources Associate The Human Resources Associate performs human resources-related duties at the administrative level in an industry leading high-volume contact center. Human Resource Support responsibilities include training, employment life cycle, policy implementation, employment law compliance, payroll, and benefits administration. In...

Supervisor

ResultsCX - Cainta, Calabarzon, Philippines

Description Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At Results, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be. We expect grea...

Supervisor

ResultsCX - Cainta, Calabarzon, Philippines

Description Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At Results, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be. We expect grea...

Local Resource Planner

ResultsCX - Pasig, NCR, Philippines

Description The Local Resource Planner directly monitors a group of call center agents and is charged with the day to day operations and work-flow monitoring of each of ResultsCX queues. The LRP will analyze performance metrics to construct and drive performance In this role you will: Assess severity of unforeseen disaster(s) and communicate impact t...

Site IT Administrator

ResultsCX - Blue Bell, PA

Description The Site IT Administrator supports end-users and infrastructure in the assigned call center, works with Corporate Support team on escalation and resolution of outages, and collaborates with Corporate IT groups involved in IT Projects. We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX! In this role you will:

Supervisor

ResultsCX - Pasig, NCR, Philippines

Description Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be. We expect gr...