Quality Returns Verification Lead Technician Job Listing at AMD in Austin, TX (Job ID 42939-en-us)

Description

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_

Quality Returns Verification Lead Technician

THE ROLE:

The AMD Quality Returns Verification Team is looking for a technician to work onsite at our Austin facility.  The role involves a combination of Computer System Assembly/Operation/Debug and Maintenance, Inventory Management, Shipping Logistics, and People Management. Daily activities include verification testing of AMD customer returned CPU's of various types, maintaining accurate test records, and managing shipments of those CPU's both in and out of the lab.

THE PERSON:

• Organized, with attention to detail and ability to follow defined processes, while always looking for areas for process improvement
• Can work in and lead in, a team environment, while also able to work independently
• Experience with computer system handling, assembly, operation and troubleshooting
• Good interpersonal and communication skills (verbal and written)

KEY RESPONSIBILITIES:

• System Building – Assembly and validation of benchtop computer platforms in the lab
• System Debug – Troubleshooting and resolution of issues with platforms as needed
• System Maintenance – Regular monitoring, maintenance and assessment of platforms
• Flashing BIOS versions, updating firmware, installing OS software
• Visual Inspection and cleaning of returned CPUs
• Testing CPUs on multiple systems for verification, using proprietary test suite, and logging daily test results in the data capture tool
• Inventory management of all hardware and CPUs in the lab
• Acting as Supervisor to a small team of technicians
• Shipping Logistics – Handle documentation and communications with Global Logistics team regarding all incoming and outgoing shipments

PREFERRED EXPERIENCE:

• Experience with PC hardware assembly, operation and debug
• Experience handling computer components in an ESD-safe environment
• Proficiency with Microsoft Office applications (Word, Outlook, Excel, Teams) and issue tracking systems (JIRA or similar)
• Previous experience with Inventory Management
• Previous experience supervising people
• Previous experience testing CPUs
• Previous experience working in an RMA team role

 ACADEMIC CREDENTIALS:

• High school diploma or equivalent required

 LOCATION:

Austin, TX

#LI-DA1

At AMD, your base pay is one part of your total rewards package.  Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD's Employee Stock Purchase Plan. You'll also be eligible for competitive benefits described in more detail here.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.