Description
Want to use your customer service skills to solve real world problems?
Want to free up your weekends & evenings and instead work Monday through Friday?
Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customer service professionals—don't pass up this opportunity for a great position with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to having the right parts in stock and getting them to our customers when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
This will be a customer service role onsite at a customer facility where you will take part in the following:
- help customers identify what they need from samples and from items currently in use on machines
- learn about customer processes and interact with customer stakeholders face to face
- provide quotes with pricing and lead time for customer requirements
- process orders and source material to keep machines up and running
- assist with managing the spare parts storeroom including:
- receiving and put away of stock
- cycle counting of inventory
- assistance with the management of vending machines
- Work to keep storeroom organized
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
REQUIREMENTS
Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
- 6 months of customer service experience preferred
- Desire to increase knowledge in industrial distribution products
- Excellent telephone skills
- Ability and desire to learn new systems and processes quickly
- Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
- High school diploma or equivalent
- Valid driver's license and clean driving record (MVR)
- SAP / ERP experience, preferred but not required
- Some knowledge of industrial distribution products and hydraulics, preferred but not required
SALARY & BENEFITS
As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
- Base salary and bonus opportunities
- Health, vision, and dental coverage, 401(k) w/ company match
- Paid vacation, sick time, and company holidays
- Tuition reimbursement
- Personalized training and development program
- Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
In accordance with applicable wage transparency law requirements, the typical estimated pay range for this position in Big Flats, NY is $19-25/hr depending on experience, plus bonus opportunities. Bonus amounts are tied to location performance, however no specific amount is guaranteed. There are additional quarterly and annual bonus opportunities.
Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call 216-426-4389 to let us know the nature of your request.
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