JOB PURPOSE OR MISSION: Responsible for the clerical and administrative activities on the nursing unit, fulfilling or communicating customer requests, data entry and the facilitation of communication between patient care team members. Job is performed to meet the needs of the age population served as defined in the department's scope of service.
ESSENTIAL JOB FUNCTIONS include, but are not limited to:
1. Greets and receives guests, ascertains their needs, and appropriately directs guests or callers.
Courteously answers the telephone and identifies self.
Assists guests and callers by answering questions or providing information, and determines when referral to other staff is appropriate.
Takes accurate messages and repeats key information to ensure accuracy.
Respects confidentiality of information at all times.
Recognizes unusual situations or question and refers to appropriate staff.
Tactfully handles telephone calls in difficult situations.
2. Prepares, compiles and maintains unit records.
Prepares forms and maintains files required for daily unit functioning.
Demonstrates a working knowledge of documentation procedures, chart forms and medical/pharmaceutical terminology.
Provides accurate change-of-shift report and clarifies ambiguous information.
Prepares all medical records for admission, transfer or discharge.
Ensures medical record is current and fully supplied with appropriate forms.
Ensures that all forms utilized are fully completed, signed appropriately, and routed according to policy.
Maintains patient information.
3. Maintains unit supplies and equipment to ensure unit efficiency.
Maintains a well equipped, organized nursing station.
Ensures appropriate charge capture and assist Unit Manager in tracking lost charges.
Orders, stocks and maintains supplies in-patient care area.
Retrieves medications from pharmacy in accordance with BRRH policy.
4. Participates in the admission and discharge processes.
Communicate all pending admissions to the appropriate staff.
Receives and assists patients and visitors to the unit in accordance with RIGHT TOUCH values.
Enters patient data into the computer and initiates patient record accurately.
Accurately enters discharge data into record and notifies appropriate department(s) and staff.
Ensures the appropriate department receives medical records in a timely manner and in accordance with policy.
5. Performs all other duties as assigned.
One year experience in a healthcare setting preferred.
High school graduation preferred.
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
Computer experience and clerical skills preferred.
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