Description
Job Summary:
The medication history technician will obtain medications histories for (1)?patients to be admitted through the emergency department, (2)?newly admitted patients who require a medication history interview, and (3)?upcoming surgery patients (interview by telephone). The medication history technician will consult several sources to obtain a complete and accurate medication history. Interviews with patients and/or caregivers are supplemented as needed with review of retail pharmacy records and transferring hospital medication administration records (MARs).
PERFORMANCE CRITERIA
CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.
PERFORMANCE STANDARDS:
· Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
· Takes initiative in living our Everyday Excellence values and vital signs.
· Takes initiative in identifying customer needs before the customer asks.
· Participates in teamwork willingly and with enthusiasm.
· Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
· Keeps customers informed, answers customer questions and anticipates information needs of customers.
CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines and the GHS Corporate Compliance Guidelines.
PERFORMANCE STANDARDS
· Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
· Maintains accurate and reliable patient/organizational records.
· Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.
CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.
PERFORMANCE STANDARDS
· Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
· Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
· Upholds the ethical standards of the organization.
CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.
PERFORMANCE STANDARDS
· Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
· Initiates or redesigns to continuously improve work processes.
· Contributes ideas and suggestions to improve approaches to work processes.
· Willingly participates in organization and/or department quality initiatives.
CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.
PERFORMANCE STANDARDS
· Effectively manages time and resources
· Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.
· Consistently looks for and uses resource saving processes
CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.
PERFORMANCE STANDARDS
· Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
· Employee proactively reports errors, potential errors, injuries or potential injuries.
· Employee demonstrates departmental specific patient and employee safety standards at all times.
· Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.
JOB FUNCTIONS
ESSENTIAL JOB FUNCTIONS include, but are not limited to:
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* Obtain patients' complete and current medication histories using multiple sources of information.
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* Ensure timely completion of medication history for review by admit physician
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* Conduct patient or caregiver interviews to obtain the most up-to-date medication histories for patients admitted to the hospital, including over-the-counter, herbal and dietary supplements
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* Communicate with external pharmacies, physicians, insurance companies, and/or use third-party software to obtain patients' medication histories, including drug names, strengths, directions, quantities, refill dates, last taken date/time
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* Accurate and complete medication history documentation in the hospital's electronic health record system for review and reconciliation by attending physicians
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* Coordinate with other healthcare professionals including nurses, physicians, and case managers to identify high priority patients in need of medication history interviews
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* Resolve all medication history discrepancies and contact pharmacists and/or physician timely to review and reconcile the list
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* Conduct in-person patient and caregiver interviews to obtain a complete and accurate medication history
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* Resolve all medication history discrepancies and contact clinical pharmacists for assistance as needed
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* Conduct medication history quality audits
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* Assist with ED (Emergency Department) medication distribution and perform monthly unit inspections/audit rounds in the ED
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* Prioritize workload effectively to achieve optimum productivity in relation to changing needs of the patients, nurses, physicians, case managers and clinical pharmacists
Skills:
* Attention to detail reflective of accuracy in performance.
* Working knowledge of drug names (brand and generic), uses, doses, and formulations.
* Strong prioritization skills and an ability to work independently with minimal supervision.
* Customer-service oriented, inclusive of effective interpersonal and communication skills.
* Ability to use platforms within Microsoft Office (basic computer skills).
* Ability to adapt to changing work environment and respond accordingly.
HIPAA REQUIREMENTS:
Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: Medical records w/ limit to job functions both paper and electronic, patient demographics, lab and radiology results, patient information related to surgery or appointment schedules, medical records related to quality/data, patient financial information and 3rd party billing, information related to patient location, religious beliefs, research information, and/or public health records, employee prescriptions, investigatory information.
SAFETY REQUIREMENTS:
Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand washing, environment of care, patient identification, transporting medications, and receives meds and/or orders.
Requirements
EDUCATIONAL REQUIREMENTS
High school diploma or equivalent required.
Pharmacy Tech School Certificate
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
National PTCB (Pharmacy Technician Certification Board) Licensure (CPhT) required upon hire.
State of Louisiana Pharmacy Technician Licensure required upon hire.
Pharmacy Technician Career Ladder (Assessment Certificates) required within 60 days of hire.
CPR/BLS certification required within 60 days of hire.
Two (2) years technician experience in a retail or hospital setting/health system required.
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