Charter Schools USA Job - 30805472 | CareerArc
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Company: Charter Schools USA
Location: Jacksonville, FL
Career Level: Entry Level
Industries: Government, Nonprofit, Education



Understands role as CSUSA Representative as evidenced within:

  • Leads by example in adherence and knowledge of the CSUSA and school's Vision, Mission and Values demonstrated by his/her commitment to act in an ethical manner using behaviors that promote a team concept.
  • Follows through on duties and projects assigned.
  • Participates in and completes training programs successfully offered to increase skill and proficiency related to assignments.
  • Reviews current developments, literature and technical sources of information related to job responsibility.
  • Follows company policies, and federal and state laws.
  • Ensures adherence to good safety procedures.
  • Consults directly with CSUSA personnel when applicable.

Front office responsibilities

  • Greets and directs walk-in traffic providing general information and making referrals to offices and services as appropriate.
  • Answers phone inquiries by providing general information and/or connecting calls to offices and services as appropriate.
  • Maintains a master guide of activities, events, and related information for the school.
  • Performs a variety of clerical tasks which may include scheduling and maintaining records of school activities, tracking student attendance, check-in/check-out of supplies and materials, photocopying, typing, data input, sorting mail, making up file folders, and/or transmitting/receiving fax documents and email.
  • Schedules appointments and meetings, which may include reserving conference rooms and facilities, organizing materials, sending out meeting notices, arranging for catering services, and maintaining calendars.
  • Responds to telephone requests for specific materials to be mailed and assists with mailing general school information to parents.
  • Responds to telephone and written requests for school information.
  • Maintains confidentiality of records as appropriate.
  • Serves as liaison for administrators and teachers.
  • Ensures Front Office is organized and information sheets for parents are stocked.
  • Maintains inventory of office supplies, ordering from outside vendors or bookstores, as needed within available budget with direction from Principal or Business Administrator.
  • Provides passes to students as appropriate.
  • Orients and situates substitute teachers.
  • Calls parents on waiting list when an opening at the school arises.
**MAY PERFORM OTHER DUTIES AS ASSIGNED** DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. SKILLS AND KNOWLEDGE
  1. Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports the company's values in the strategic areas of academic excellence, operational performance, superior culture, and financial health and growth, as outlined in the Employee Handbook.
  2. Has the ability to consistently be at work, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance.
  3. Establishes excellent interpersonal skills between all constituents: is courteous, professional, and helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations; requires demonstrated poise, tact and diplomacy.
  4. Maintains the confidentiality of school business.
  5. Possesses excellent communication skills: Oral (including presentations), Written, Interpersonal (active listening), Negotiating and Influencing.
  6. Possesses great phone etiquette.
  7. Is proactive and takes initiative. Thinks creatively. Drives projects to completion. Insists on highest level of quality.
  8. Works with and interacts with staff and relates to individuals at all levels of the organization; Is sensitive to corporate needs, employee goodwill, and the public image, as unique situations present themselves.
  9. Possesses strong customer orientation.
  10. Works with large amounts of data, researches and interprets records, detects errors, and makes the necessary corrections.
  11. Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
  12. Strives to implement best practices.
  • High School graduate or equivalent.
  • Minimum of 2 years relevant experience.
  • Experience working in a school office setting highly desired.
  • Excellent customer service skills.
  • Excellent organization, time management, and follow up skills.
  • Must be able to present a professional office with great customer service skills.
  • Must have a positive attitude and be able to collaborate with others, while helping to maintain a pleasant working environment.
  • Must be detail oriented.
  • Bilingual a plus, but not required.
  • Understanding of and commitment to company values.
  • Successful results of criminal and employment background check.
  • Ability and willingness to take directions.
  • Possesses excellent interpersonal skills and displays such between all stakeholders: being courteous, professional, and helpful.
  • Possesses excellent communication skills: Oral (including presentations), Written, Interpersonal (active listening), Negotiating and Influencing.
  • Has the ability to be at work consistently, to be on time, to follow instructions, to respond to management direction and to solicit feedback to improve performance.
  • Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
  • Strives to implement best practices and positive character education consistently.
  • Such alternatives to the above requirements as CSUSA may find appropriate and acceptable.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Usual office working conditions.
  • No physical exertion required.
  • Required to sit for long periods of time.
  • Travel within or outside of Florida.
  • Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.
TERMS OF EMPLOYMENT Salary and benefits shall be paid consistent with CSUSA salary and benefit policy. Length of the work year and hours of employment shall be those established by Charter Schools USA. FLSA OVERTIME CATEGORY

Job is non-exempt under the overtime provisions of the Fair Labor Standards Act.


Performance will be evaluated in accordance with Charter Schools USA's Policy.


Human Resources retains the sole right and discretion to make changes to this position description. Any employee making changes unauthorized by the CEO or the VP of Human resources will be subject to disciplinary action up to and including termination.

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