CVS Health Job - 36633383 | CareerArc
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Company: CVS Health
Location: Boynton Beach, FL
Career Level: Mid-Senior Level
Industries: Retail, Wholesale, Apparel


Job Description
Health is everything. At CVS Health we are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we're helping people on their path to better health from advising on prescriptions to helping manage chronic and specialty conditions. Because we're present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. The Pharmacy Manager plays one of the most important roles at CVS Health as our pharmacy teams are at the forefront of this mission and are critical in both shaping healthcare and helping people on their path to better health.
The Pharmacy Manager leads and directs the Pharmacy Staff (comprised of both staff Pharmacists and pharmacy technicians) who help customers on their path to better health. The Pharmacy Manager is accountable for management, oversight and operation of all aspects of the pharmacy within his/her store including pharmacy professional practice, regulatory requirements, quality assurance, customer service, personnel management, inventory management, financial profitability and loss prevention. A key component of the Pharmacy Manager role is keeping customers and patients healthy through adoption and management of our patient care programs. Pharmacy Managers are also responsible for the development and performance management of all Pharmacy Staff, identification of critical business opportunities, establishing meaningful solutions to drive performance and growth and successfully implementing those plans by managing the Pharmacy Staff to accomplish these goals.
SCOPE: This job description applies to all full time Pharmacy Managers outside of California
Customer Service / Patient Care / Quality Assurance
• The Pharmacy Manager delivers, and leads others to deliver, exceptional service to our customers
• Offers and provides clinical services, such as health screenings and the administration of immunizations*
o * Effective 8/1/2020, immunizing is an essential function of the job for all pharmacists, no exceptions
• Establishes trust and confidence with customers and patients by ensuring Pharmacy Staff is maintaining service standards according to company guidelines
o This includes diagnosing the root cause of service opportunities and implementing actions with the Pharmacy Staff when necessary
• Immediately acknowledges and greets customers in a courteous and professional manner and coaches Pharmacy Staff to do the same
• Helps to minimize healthcare costs by assisting customers that are affected by changes in programs, legislation, and Third Party insurance
• Actively meets and exceeds customer needs by driving compliance and adoption of all pharmacy workflow standards
Revised July 2020
o Including ensuring the appropriate schedule is implemented to best serve the needs
of the customer and business in accordance with budgeted payroll hours and
workflow model
• Partners with front store management to drive and develop solutions to enhance customer
• Assists pharmacy and front store customers with their questions and concerns
• Takes accountability for customer and patient satisfaction and persists to resolve the
person's unique problems until a solution is found
• Helps patients and customers on their path to better health by providing counseling when
• Solicits information about a customer's medical history to give appropriate medical advice
• Maintains high quality assurance standards by leveraging the appropriate systems and tools
during final verification, Drug Utilization Review (DUR), dispensing incident notification and
report completion
• Communicates and collaborates with all healthcare professionals to provide coordinated and
optimal patient care
Professional Practice
• Keeps our communities safe by ensuring Pharmacy Staff compliance with all federal and
state laws, rules and regulations and CVS policy and procedures at all times
o Includes exercising corresponding responsibility and professional judgment in the
filling of all controlled substances
• Keeps our colleagues safe by enforcing a safe work environment that fulfills the required
regulatory and company policies and procedures and holds colleagues accountable for
maintaining such an environment
• Maintains through the team a clean, organized and professional pharmacy department,
according to CVS standards
• Communicates with customers/patients while protecting their confidential health and drug
information according to HIPAA
• Participates in all required aspects of the prescription filling and pick-up process and use of
pharmacy computer system including, but not limited to, operating the cash register, data
entry of prescription orders, and resolving Third Party issues. Retrieves and files prescriptions
appropriately according to State and Federal Law
• Communicates with Field Management and Corporate regarding any required reporting
including, but not limited to, regulatory agency visits and maintains confidentiality thereof
• Actively prevents diversion and theft by complying with all Asset Protection procedures.
Properly secures the pharmacy department, safe, and pharmacy department access
o Includes properly reporting loss of drug product in accordance with state and federal
Personnel Management
• Ensures the entire Pharmacy Team is positioned to help patients on their path to better health
by providing timely and ongoing feedback, both appreciative and developmental
• To best serve our customers and meet our financial goals, communicates performance
expectations and results to the Pharmacy Staff. Organizes information and important
correspondence in a way that can be easily understood and accessed by the Pharmacy Staff
Revised July 2020
• Formulates clear objectives, relays pertinent information to Pharmacy Staff and holds them
accountable for meeting objectives
• To establish a broad base of highly skilled team members capable of delivering on our
company purpose, the Pharmacy Manager is responsible for the training and development of
the Pharmacy Staff
• Provides a performance review and evaluation of Staff Pharmacists, Interns, and Technicians
according to scheduled review process
• Keeping our company values in mind, the Pharmacy Manager interviews, identifies and
selects the best talent with a range of diverse backgrounds and experiences
• Completes all required training and compliance programs and ensures that all other staff
members do the same
• Balances assignments that capitalize on people's strengths with stretch opportunities to
enable maximum development in and across the organization
• Acts as a trusted coach and mentor both within their line of responsibility and beyond
• Clearly and regularly communicates performance and behavior expectations to Pharmacy
Staff including, but not limited to, maintaining a work environment free from unlawful
discrimination and harassment
• Using his/her independent judgment, responsible for making or effectively recommending all
decisions regarding human resources of the Pharmacy Staff including but not limited to,
hiring, transferring, suspending, making decisions regarding reductions in force, recalling
individuals from such reductions in force, promoting, discharging, assigning, rewarding and
Operations Management
• Understands all aspects of the pharmacy, assesses ongoing operations, and develops and
executes plans to improve pharmacy performance

Required Qualifications
Remaining upright on the feet, particularly for sustained periods of time
• Moving about on foot to accomplish tasks, particularly for moving from one work area to
• Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand
or arm
• Extending hand(s) and arm(s) in any direction
• Bending body downward and forward by bending spine at the waist
• Stooping to a considerable degree and requiring full use of the lower extremities and back
• Expressing or exchanging ideas by means of spoken word; those activities where detailed or
important spoken instructions must be conveyed accurately
• Perceiving the nature of sounds at normal speaking levels with or without correction, and
having the ability to receive detailed information through oral communication
• The worker is required to have close visual acuity to perform activities such as: transcribing,
viewing a computer terminal, reading, visual inspection involving small parts
• Occasional lifting of up to 30 lbs
• Exerting up to 30 lbs of force occasionally and/or up to 10 lbs of force frequently, and/or a
negligible amount of force constantly to move objects
Minimum Required Qualifications
• Active Pharmacy License in the state in which he/she is employed
• Not on the DEA Excluded Parties List
• Immunization Certification through an accredited organization (i.e. APhA)*
• Listed on the pharmacy state license as the ‘pharmacist in charge'
• No pending felony charges or convictions for criminal offenses involving controlled

Preferred Qualifications

Bachelor of Science in Pharmacy or Pharm. D. degree

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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