Technical Writer Job Listing at Epicor in Salt Lake City, UT (Job ID 24127)

Description

Description & Requirements

Technical Writer

Epicor Software Corporation is seeking a dynamic, detail-oriented self-starter to fill the position of Technical Writer for their Grow BI product. As a Technical Writer, you will be crucial in bridging the gap between technology and business by authoring instructional, and educational documentation for internal and external audiences. The ideal candidate must exhibit thoroughness, organizational skills, and conciseness. You'll collaborate cross-functionally with Product Management and Product Development teams while demonstrating independent excellence.

What You Will Be Doing:

• Document product functionality, troubleshooting, and best practices through research, cross-functional teamwork, and hands-on product testing.
• Determine and use appropriate methods and tools to best educate internal and external customers.
• Work closely with Product Management and Product Development to gather content requirements and review/approve documentation.
• Identify required content updates based on product enhancements.
• Ensure all deliverables are on time throughout the software development life cycle.
• Create help content that is accurate, thorough, high quality, and easy to understand.
• Utilize images and graphical elements to supplement documentation.
• Review, edit, and maintain content to ensure accuracy, usability, and ease of consumption.

What You Will Likely Bring:

• Experience: 3+ years of applicable experience with demonstrated success/knowledge.
• 1+ years of specialized/industry experience.
• Bachelor's degree (or equivalent experience).
• Ability to conduct research.

What Could Set You Apart:

• 3+ years of applicable experience and demonstrated success/knowledge.
• Bachelor's degree preferred.

The Product Team 

The Product team at Epicor supports a rapidly evolving group of products with innovative approaches to design and integrative technology, driving the business to be a leader of cloud-based SaaS. With offices across the United States and internationally, we provide over 21,000 customers and more than two million daily users with the essential tools that help them do what they need to do to support how the world makes, moves, and sells.

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business. 

We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless. 

We are an equal-opportunity employer.