Bilingual Call Center Agent | French/English Job Listing at Kelly Services in Jacksonville, FL (Job ID 9325235)

Description

Overview
For those who want to keep growing, learning and evolving. We at KellyConnect® hear you, and we're here for you! We're seeking a customer service representative to work remotely at a premier employer. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
 
Why should you apply:
The KellyConnect Customer Care Specialist at JJV answers incoming calls resulting in placing orders, problem solving and resolving inquiries to customers' satisfaction, while maintaining the highest quality standards. Customer Care Specialists also document feedback from customers and respond accordingly. This is a hybrid on-site and remote position (3 days on-site/2 days remote). Schedules in this role would be 8-hour shifts that fall between 7am and 7pm, Mon-Fri.

Responsibilities

What's a typical day as a Bilingual Call Center Agent? You'll be:

• Keying orders received from US customers via phone to the order entry system according to established customer service procedures while maintaining departmental standards.
• Actively listening and problem solving to effectively resolve customer issues.
• Serving as an essential link between customers and various internal departments such as Sales, Customer Financial Services, Customer Relations and Distribution.
• Providing resolution to customers' inquiries, returns and feedback utilizing the appropriate system and other related materials.
• Serving as a liaison between Customer Financial Services, Customer Relations, Sales, Distribution and other teams within the organization as needed by the customer.
• Adhering to Environmental Health and Safety policies and procedures, and support department objectives.

Qualifications
This job might be an outstanding fit if you:

• Are bilingual English/French.
  • French fluency required, French-Canadian fluency preferred.
• Have a HS Diploma or equivalent.
  • Bachelor's degree preferred.
• Have 3+ years customer service experience.
  • Call center environment experience within the past 5 years preferred.
• Have proficiency in Microsoft Office (Outlook, Word and Excel).
• Are a reliable team-player with strong work ethic and ability to deliver excellence in all tasks.
• Have strong critical listening and customer service resolution skills.
• Have the ability to work in a cross-functional team environment and maintain productive, collborative relationships.
• Have clear and concise written and verbal communication.
• Are willing to take ownership and accountability for all assigned tasks.
• Have the ability to flex with quickly changing priorities.
• Pay extreme attention to detail/process-compliance.
• Are able to multi-task, plan and organize.

It's a plus if you:

• Have 10 key and data entry by touch (WPM 40+).
• Medical device experience preferred.

 
As required by our safety policy and procedure all employs must adhere to company safety rules and practices. 

• Able to lift up to 30 pounds
• Completion of customer safety requirements as necessary
• Respect and apply safety rules and procedures at all times
• Use personal protective equipment (PPE) and safety devices as required
• Promote industrial hygiene and safety matters
• Report incidents and damages to management whether injuries are involved or not
• Participate in incident investigation
• Report hazards to management
• Ensure a high standard of housekeeping in the work area
• Be a safety role-model to all employees
• Make suggestions to improve safety at the workplace
• Actively participate in department safety 

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Opportunity is calling.

Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We're KellyConnect®—and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

 Apply on company website